not receiving calls and can't make calls
SuAu
Enthusiast - Level 2

I've gone through each of the steps to this point with the Verizon trouble shooting tool, but I still can not dial out nor will incoming calls ring through. Calls will go straight to voice mail. Phone was working fine a couple hours ago with some telemarketer from Utah [removal required by the Verizon Wireless Terms of Service] called and left a message. Data is working fine as I chat on Whatsapp and my regular text messages to another Verizon cell phone customer is working fine too. What can I do to fix the incoming and outgoing calls of my Samsung Galaxy S4? Really trying to avoid having to get another phone...i like this one!

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Correct answers
Re: not receiving calls and can't make calls
SuAu
Enthusiast - Level 2

I had to get a new sim card and reset cell back to factory settings.Working again now.-S

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Re: not receiving calls and can't make calls
naansalad
Specialist - Level 3

what message you get when you try to call out ?

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Re: not receiving calls and can't make calls
SuAu
Enthusiast - Level 2

no message. When dialing out, it is just dialing, but there is no tone and no message

Re: not receiving calls and can't make calls
naansalad
Specialist - Level 3

what you get when you dial #832

have you turn off and on (I am sure you have done many times)

last resort be changing sim card (assuming that has sim slot)

from V store if you are account holder or authorized on account to obtain one free

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Re: not receiving calls and can't make calls
vzw_customer_support
Customer Service Rep

I’m sorry to hear about the voice issues you have been experiencing. We want to help fix this so you can keep the phone too, SuAu. Let’s keep the ball rolling and find out what is going on. When did this problem start happening? What zip code are you in?


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: not receiving calls and can't make calls
SuAu
Enthusiast - Level 2

I had to get a new sim card and reset cell back to factory settings.Working again now.-S

Re: not receiving calls and can't make calls
JArnold2986
Newbie

Cant mske or recieve calls or text

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Re: not receiving calls and can't make calls
kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: not receiving calls and can't make calls
vzw_customer_support
Customer Service Rep

Hello, JArnold2986. We're very sorry to hear about the trouble you are experiencing with making and receiving calls and text messages. We definitely want to make sure that you are able to use calling and text messaging successfully again. So that we can see this from your eyes, can you please describe what happens when you attempt to make a call? What happens when you attempt to send out a text message? When did this issue first begin? BrettA_VZW

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