note 8 will not wireless charge
haz
Newbie

My note 8 will not wireless charge . I have tried 2 different chargers and nothing. My wife S8 plus works fine on both wireless chargers. Any suggestions ?

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vzw_customer_support
Customer Service Rep

Wireless charging is an awesome feature, haz. I know I rely on it quite often. How long has it been acting this way? Has your phone ever successfully charged wirelessly?  

Leonard_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

I know how convenient and reliable it is to be able to use wireless charging, haz. Youโ€™ve taken some great steps to troubleshoot. Letโ€™s continue with the next steps. When is the last time wireless charging worked on your Note 8? Please run a device health check https://www.verizonwireless.com/support/knowledge-base-206364/ and share your results. Please make any suggested changes or corrections. Power the phone off for a minute, then back on. What happens with the wireless charging after taking these steps?

 

George_VZW


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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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