phone & SD card deleted

Google Note 10+ was wiped with a hard reset while in pocket and all phone data & SD card was deleted. I took the phone out of my pocket and it was on the welcome screen. even if the wrong password restart was done due to button presses, a hard reset doesn't wipe the SD card. What in the world could have happened? I think Verizon remotely wipes people's phones to force customers to pay for their cloud services.

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Customer Service Rep

Oh, goodness! This is something we never want anyone to go through! We're here for you and happy to help! We'd love to dig into this deeper, and get to the bottom of what's going on! Please, send us a Private Note, so we can take care of you!