phone shut off
proproblems
Newbie

my Samsung S21   It has a large square in the center with an arrow in it, and below it says "download."   Some English text on how to cancel and some Asian text. i pushed the volume down button & side button & it reset, but then shortly after that my phone just shut off.  its not coming back on

0 Likes
5 Replies
vzw_customer_support
Customer Service Rep

That is indeed some strange behavior, proproblems, and we are here to help. What happened with your device prior to this download screen popping up? What happens when you try to power your phone on now?

-Joseph

0 Likes
proproblems
Newbie

iit wont turn on at all now. black screen. 

0 Likes
proproblems
Newbie

my phone was in my pocket. when i took it out it had that strange screen

0 Likes
vzw_customer_support
Customer Service Rep

proproblems We are here to help. It seems like the device went into recovery mode. What option did you choose? ~Peter

0 Likes
vzw_customer_support
Customer Service Rep

proproblems, sorry you're having trouble there. I'm sending you a Private Note, so we can look at things further. 

-John

0 Likes