phone shut off
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
my Samsung S21 It has a large square in the center with an arrow in it, and below it says "download." Some English text on how to cancel and some Asian text. i pushed the volume down button & side button & it reset, but then shortly after that my phone just shut off. its not coming back on
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That is indeed some strange behavior, proproblems, and we are here to help. What happened with your device prior to this download screen popping up? What happens when you try to power your phone on now?
-Joseph
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
iit wont turn on at all now. black screen.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
my phone was in my pocket. when i took it out it had that strange screen
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
proproblems We are here to help. It seems like the device went into recovery mode. What option did you choose? ~Peter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
proproblems, sorry you're having trouble there. I'm sending you a Private Note, so we can look at things further.
-John

