phone wont restart after system software update

[beccas0517]

did a system software update on my samsung galaxy a51 and after it finished loading it never turned back on. it flashes from black to the samsung galaxy screen like its trying to restart but wont turn on.

[vzw_customer_support]

We know how important it is to know what is going on with your phone, and we are here to help. I have sent you a Private Note, so please keep an eye out for it.

*Crystal