Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
phone wont unlock with google info
mamakass
Member

somtime yesterday my phone changed its screen unlock pattern on me when I changed my font. I tried using the pattern lock and it locked my ohone on me after 15 attempts. So my issue is that I cannot remember my google password to now unlock my phone. I even tried going online and changing my password, but my phone wont accept that either. What to do? I really dont want to do a factory reset since not all my contacts dont show backed up when I came here. HELP!!!!

0 Likes
Re: phone wont unlock with google info
vzw_customer_support
Customer Support

Mamakass, that definitely sounds like quite a dilemma you're in and I would like to help. First, verify that the phone is showing signal when attempting to unlock. Sometimes the phone may switch to airplane mode in lock mode. If the phone can't connect to internet, it won't be able to verify your Gmail password. Try resetting your password again. If still no change, then a factory reset will be needed. http://bit.ly/Q8JhHY

Let me know if you need further assistance.

MarquiaF_VZW
Follow us on Twitter @VZWSupport


0 Likes