pictures being sent but not delivered on Samsung phone. S23+
shellnwill
Enthusiast - Level 1

Since latest update on phone... issue when sending photos. i can send but they do not get delivered. or get delivered sometimes. i have a S23+ Samsung. never had issues prior to the last update.

Happens intermittently - why and help.

 

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Re: pictures being sent but not delivered on Samsung phone. S23+
vzw_customer_support
Customer Service Rep

Hi Shellnwill, we understand the importance of being able to get all of your messages out. Let's have a closer look at what's going on. Is this happening with more than one phone number? Can they send you picture messages? Do you get an error message? 

-Melissa

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Re: pictures being sent but not delivered on Samsung phone. S23+
ibkimmy66
Enthusiast - Level 1

Having the same issue.  Picture says sent but never received.   No error message.  I can receive images.

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Re: pictures being sent but not delivered on Samsung phone. S23+
ibkimmy66
Enthusiast - Level 1

I have the s21 ultra.

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Re: pictures being sent but not delivered on Samsung phone. S23+
vzw_customer_support
Customer Service Rep

ibkimmy66, we understand the importance of being able to know all of your messages are sending out successfully. Does this happen with all numbers or only certain contacts? When you experience the issue, is the device connected to the Verizon network or to Wi-Fi?

-Andi

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Re: pictures being sent but not delivered on Samsung phone. S23+
vzw_customer_support
Customer Service Rep

Hello ibkimmy66. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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