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plan Upgrade
Benjamang
Enthusiast - Level 1
โ€Ž07-08-2020 06:28 PM

I Upgraded my plan to get 5g and my Samsung galaxy s10 does not show 5g, why?

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Tigerstep
Specialist - Level 3
โ€Ž07-09-2020 02:47 AM

Is your S10 the 5G model? You need both a 5G capable phone and 5G in your area.

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vzw_customer_support
Customer Service Rep
โ€Ž07-10-2020 06:42 PM

I am a consumer too, and I want you to get everything that you pay for, Benjamang. Even if you have a 5G device, you must be in 5G coverage in order to get 5G Network on your device.

 

Please visit this link (https://www.verizon.com/5g/coverage-map/) to confirm where 5G coverage is currently available.

Are you in a 5G Network area?

 

AntonioC_VZW

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