Emails should be synced with its server. There are applications in the Play Store for SMS backup options. Connect the phone to the computer as a disk drive and copy the contents of your internal and external SD card to a folder on the computer. Verify your contacts are synced to your Gmail account or Verizon Wireless Backup Assistant. You can also export your contacts to the external SD card. Copy that file to the computer at the same time you copy everything else.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
4. Reeeeeally irritating: when I try to shut off the phone....
This is a hardware problem. It's caused by a defect in the design of the phone. The simplest way to avoid the screenshot is to hit the "back" button before you press the power button.
For your photos not sending...is there a plus sign in front of the number? That will prevent it from going through. Also the picture size matters.
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