"The person you are trying to reach...." on a Galaxy S21
Enthusiast - Level 1

We purchased two new Galaxy S21 phones, on one of the phones I receive "The person you are trying to reach...." and cannot contact the person with that phone.  This occurs for multiple phones calling the cell, and at various times.  And never seems to happen at the same time of the day, its random. 

When this occurs, you cannot send text either.  This does not occur all the time. 

We tried doing a factory reset, and other things.  In the event of an emergency, we need to be able to contact that phone.  What could be causing this issue and how could we get it resolved?

We took the phone to a Verizon store, and still have the same problem.

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