Do you have any documentation of the promotion you are referring to?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
johnnyadams77, we'd be happy to take a look a closer look at your order for you to make sure you receive the $300 off. Some of our promotions require a trade-in device, so we suggest looking at the details section of the promotion you want for more information. We have sent you a Private Note. EricaG_VZW