"Visual Voicemail downloading".... But, not, actually
btrfly6499
Enthusiast - Level 1

Hello, 

I have a Samsung Galaxy S9. Yesterday I switched from my old/broken S9 to my new S9 (refurbished, bought via Verizon website).

When I go to the voicemail app, I just get this message... 

"Visual Voicemail downloading

We're downloading Visual Voicemail to your phone. Try opening Visual Voicemail again in a few minutes.

If you need to listen to your voicemail right now, dial *86 and follow the instructions"

I've restarted my phone, but no change. I can call my vmail to check it (*86), but I'm wondering why this isn't working.

Thank you! 

Labels (1)
49 Replies
vzw_customer_support
Customer Service Rep

Hello! Thank you for reaching out to us with your Voicemail concern. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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andywinn76
Enthusiast - Level 1

I have the exact same problem on my replacement S10+. Can you help me too? Thanks!

kmvp860am
Enthusiast - Level 2

 

Did anyone help you?

I have the SAME PROBLEM on my S10+.

I had Visual Voicemail for a long time working fine and I just did a Factory Reset and I'm stuck on the SAME message after the Reset:

"Visual Voicemail downloading

We're downloading Visual Voicemail to your phone. Try opening Visual Voicemail again in a few minutes.

If you need to listen to your voicemail right now, dial *86 and follow the instructions"

vzw_customer_support
Customer Service Rep

andywinn76, I'm sorry you're having trouble with voicemail. To help look at things, I've sent you a Private Note so we can discuss this further. 

-John

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kmvp860am
Enthusiast - Level 2

Can you send me a note to discuss to fix mine as well please?

Thanks 👍

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vzw_customer_support
Customer Service Rep

Hello, kmvp860am. My apologies to hear of your issues with visual voicemail but rest assured, help is here. I have sent you a Private Note for additional assistance. 

-Natasha

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bholzct
Newbie

Can you assist me as well?

Galaxy S10 (separate line from this one) recently received as replacement from Verizon Protection Plan claim.  Tried all steps described to reset without succes 

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vzw_customer_support
Customer Service Rep

 bholdzct We're sorry to read you're having this issue with your replacement device. Is the device on the latest software? ~Peter

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Hello, I guess I ALSO need a private note, since even though we all have the same problem you can't attempt to post the solution here on the message board. My phone is a SAMSUNG GALAXY A10E and I have a RED verzion plan though BOOM! Mobile. Exact same issue/problem as everyone else in this thread.

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VZSolutioner1234

I found the following solution from izicmirza (posted a week ago) on the Samsung website message board. I was able to install the apk and everything works fine. I am assuming that Verizon removed the apk for the S10 from one of their servers so that the default app tries to download it and fails.

https://us.community.samsung.com/t5/Galaxy-S-Phones/Visual-Voicemail-Downloading/td-p/2633039/page/4

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YodatheHobbit
Newbie

Yes I of course downloaded that before posting anything. That is the logical nature of things. You search for the solution, try it, if it doesn't work ask for help from another source.
The link does NOT install visual voicemail. it only installs  a green version of the same app I already have on my phone simply called "Voicemail".

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vzw_customer_support
Customer Service Rep

YodatheHobbit, we're sorry to hear that you're having problems with your voicemail. We're only able to provide support to Verizon customers at the moment. We apologize for the inconvenience, and we recommend reaching out to your carrier for assistance.

~Jesse

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I am a Verizon customer with a Verizon RED plan through Boom! Mobile. My phone is preloaded with My Verizon.

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YodatheHobbit
Newbie

When I call Boom! Mobile they tell me to contact Verizon.

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kmvp860am
Enthusiast - Level 2

Did you get an Answer from them?  I have the same exact issue on my S10+.

Thanks

vzw_customer_support
Customer Service Rep

 

Good afternoon Kmvp860am. We are here to help. We will send you a Private note to look further into this.-Joe

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Stanfordalumni
Enthusiast - Level 1

I have the same issue on my replacement Galaxy S10+. Please let us all know how to fix it.

vzw_customer_support
Customer Service Rep

Hi there Stanfordalumni, it sounds like you're in need of some troubleshooting as well. We will be sending a Private Note in order to check your account settings. 

-Melissa

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cooksclan15
Newbie

Has anyone found a solution for this problem? if so please let me know.

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vzw_customer_support
Customer Service Rep

Oh, no! Dealing with service problems can be a headache, especially if you are having Visual Voicemail issues. Verizon is here to help.

 

For more info check out our Visual Voicemail FAQs: https://www.verizon.com/support/visual-voice-mail-faqs/

 

We sent you a Private Note, please review at your earliest convenience.

~Gilbert

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