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"no SD inserted" now shows but SD in tray
BETLOO1
Enthusiast - Level 1
‎08-16-2017 08:08 AM

S7 device upgrade April 2017. Micro SD from Razr put in S7 and readable. Just noticed "SD card Not Inserted" in My Files display, but MicroSD still in tray & has not been removed since purchase. Last software update (G930VVRU4BQG1) applied 8/3/17. Do not know if MicroSD card visible between software updates; I know there have been at least 3 if not more updates done since April purchase. I have reinserted MicroSD & rebooted multiple times and still MicroSD not found by my S7. Please help as soon as possible!!

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Re: "no SD inserted" now shows but SD in tray
jrh4054
Specialist - Level 3
‎08-16-2017 08:43 AM

I know it's too late now for you, but what happened probably could have been avoided had you un-mounted and removed the card before you did the OS update.

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Re: "no SD inserted" now shows but SD in tray
BETLOO1
Enthusiast - Level 1
‎08-16-2017 09:32 AM

@jrh4054 Are you saying that microSD files are obliterated and no longer retrievable? Ugh!!  Vzw suggested I reinsert mSD in my old phone to see if its readable. Then I'll ask Samsung.

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Re: "no SD inserted" now shows but SD in tray
jrh4054
Specialist - Level 3
‎08-16-2017 09:54 AM

No, that's not what I'm saying.  I've always understood that removing the card prior to doing major OS updates was the thing to do.  I don't know what the reason is.  You can try reading the card from a computer to make sure it's okay.  The card probably came with an adaptor for the computer.

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