I have also been fighting with Verizon to get credit for a phone and apple watch that was returned to the warehouse October 26. They are saying that they never received them and cant credit them back. I returned an IPad back in April which I think I finally got credit for. My mom passed away in October and they said they would return her items under a death clause they have. I returned a Samsung SG FE tablet and a Apple watch. They are saying that I sent the wrong tablet back or that they did not receive them anywhere. I have two tracking numbers that say they were delivered to the Fort Worth TX warehouse on 10/26/22. 1Z096V4Y0609713422 AND 1Z096V4Y0609713431. I dont understand why this is so difficult to understand. I spoke to the very first customer service rep on 10/18 and she sent me boxes for the equipment to go back. I returned them and have not received any credit at all.