s8 and wifi calling notifications
Elytherial
Enthusiast - Level 1

ever since the latest security update, on or around June 20,2018, i have been getting notifications to set up wifi calling. So i do...all the steps...

and it STILL sends the same notification.  So i turn off wifi calling, and the notifications continue. Is there a way i can disable that annoying notification covering my screen periodically?

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1 Solution
vzw_customer_support
Customer Service Rep

Elytherial & Teevo42, I wouldn't want to see a notification like that continually appearing myself. The latest update for the S8 did include a notification for Wi-Fi Calling, asking to make sure you an Emergency Address entered. This address is needed for 911 calls. To make that go away, you do want to make sure to add the address: http://spr.ly/6581DmK2U

Samsung has the steps for setting up Wi-Fi Calling outlined here: http://spr.ly/6584DmK2s

If that's not the notification you're seeing, please share what specific notification you are getting.

John_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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93 Replies
Teevo42
Enthusiast - Level 2

I also want this to go away. Can't find anything that disables the notification. Never happened prior to the system update I installed this morning. Hoping someone from Verizon responds.

CJBKM
Enthusiast - Level 1

Go to Settings/Apps and click the | in the top right and select "Show system apps".  Scroll down to Wi-Fi Calling and turn off the settings you don't want.

I don't use Wi-Fi calling so I stopped everything associated with the app and that nagging notification that came with the latest update is gone.

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TumblewdFam
Newbie

Thank you! That actually worked!

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SUNBAJA
Newbie

I'm having the same issue and it's super annoying.  I will never use Wi-Fi calling and I can't even clear the notification.  So ridiculous.

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vzw_customer_support
Customer Service Rep

SUNBAJA, getting unwanted notifications is never fun. Let's dig deeper into this to help you get this resolved. Please tell us more, what is your phone's make and model? What When did you start getting this notification? What exactly does the notification say?

Monica_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tayott01
Newbie

When you swipe left on the notification, click the gear to go into the settings. Under categories, you should see Wi-Fi calling. Click on the blue text below it and select no sound or visual interruption. This will at least get the icon to go away from the top pane.

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BNANK
Newbie

I have the exact same NAG after my phone updated this morning!   I have been searching for over an hour on how to make it go away with no success!

Pretty bad we pay an outrageous fee for a service then they try to force us to use WIFI and not the service we pay for!  Do we get a discount for using wifi calling?  ROFL!

Verizon make this nag go away!

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vzw_customer_support
Customer Service Rep

BNANK,

 

 

Help is right here! I can only imagine how frustrating it is to constantly have the wifi calling notification appear all the time. Not to worry, we will get this figured out. Were you able to try the steps that natcatcat provided?


natcatcat, thank you for sharing these helpful steps.


The other thing that we have suggested is to add the address needed for 911 calls. Was that added?

 

 

Alicia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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natcatcat
Enthusiast - Level 1

I FINALLY got rid of it!

Step 1: attempt to swipe it away

Step 2: click the settings cog button that appears

Step 3: press the various options until you find the one that disables it (sorry I forget which one and I don't want to bring it back to find out)

Hope this helps the rest of you!

ssxlv
Enthusiast - Level 1

Nailed it! Thanks natcatcat!!!

Teevo42
Enthusiast - Level 2

@natcat - I tried that, but none of the options permanently disables it. Only temporary. I tried all the "importance" options: urgent, high, medium, low. None took it away permanently 😕

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WxGeoff
Newbie

natcatcat I feel like this only masks the issue. It's not just the notification...Wi-Fi calling ACTUALLY keeps turning off.

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loudelephant
Newbie

This is what solved it for me. I think the key was changing the notification to something like "no visual/sound"

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Teevo42
Enthusiast - Level 2

@loudelephant That was only a temporary fix for me. It came back after a while.

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loudelephant
Newbie

Bummer. I'm going crazy if it comes back. This whole thing is infuriating.

Content modified as required by Verizon Wireless Terms of Service

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Marvane
Enthusiast - Level 1

THIS DOES WORK ~! . swipe LEFT! on wifi calling notification bar on startup screen , tap gear cog then ignore on off switches ,  go down and tap the 3rd or fourth option down (sorry not sure which one because once i turned it off its off so i couldn't go through it again to see,  but it is not either option with a blue "on/off" slider on right it is just an option in type you tap and it opens)  and it will let you hide, use or (" do not show notifications") ,  tap "do not show notifications" and the turn on screen will no longer have the infuriating wifi calling notification. lol

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CBRadio
Newbie

That might work (certainly gets rid of the annoyance), but since I'm dependent upon wi-fi calling working properly, I don't want to just ignore the notification if it's serving a purpose - i.e. if it's saying "You're dead in the water until you take action" then I still need to see it so I can take that action. 

As I mentioned above, I only seem to encounter this at work, I've never seen it prompt at home.  The two differences between those locations are:  1) home has a strong LTE signal, work has a nearly non-existent one (but not completely).  2) home has a single strong WAP, work is an enterprise with multiple WAPs, generally with good overlap.  My working theory is that I may be getting the prompt at work when LTE becomes unusable (i.e. as I walk around, people move, etc. that causes a signal drop to zero).  Will test tomorrow by putting the phone in airplane mode and then re-enabling wi-fi to see if it stays stable, or perhaps throwing some signal monitoring on there.

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CBRadio
Newbie

Tested at work for a few days and the working theory seems solid - when wifi is enabled & connected, the phone prompts to enable wifi calling (even though it's already enabled) every time it loses the LTE signal.  When I put the phone into airplane mode & manually re-enable wifi, the prompting goes away (and wifi calling works fine).

I was going to program Tasker to just handle this going forward, but a new update dropped yesterday and I've yet to see a wifi calling prompt ... is it too much to hope that they actually fixed it?

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CBRadio
Newbie

Guessing that they finally fixed it, because after the update I've never received another prompt.

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nspitz
Enthusiast - Level 1

So I think I fixed it. I had the same problem after the update. I think the root cause is that the app "advanced calling" doesn't have permission to access phone calls.

To fix, go to settings - connections - advanced calling. A pop up should ask you if you want to give advanced calling the permission. I enabled wifi calling from there and am no longer receiving the notifications. Tested after disconnecting and reconnecting as well as a restart. If the pop up doesn't appear, go to settings - apps. Then click show system apps from the top right menu. Then go to advanced calling - permissions and enable phone permissions.