I am using the note 4 for about 6 months now. The poor signal is becoming in tolerable at home, it will go through the cycle of 4G 2 bar, 1 bar, 3G, 1X, no signal. We also own samsung S5 and iphone 6 and both have very stable 4G (2-3 bars) signal right next to the note4!
To be exact, when my note 4 has a signal strength of 118 dbm, the other phones have 110 dbm or better, even with the SAME cell station (based on app "network info").
I called the Verizon technical support. They were very nice and sent me a new sim card. But that did not solve the problem.
I then reset the phone, and reverted it back to kitkat 4.4, and that did not help. So it was not lollipop upgrade.
I am now back to lollipop via OTA and the signal is as weak as before.
I don't think I have a bad phone because it is superb at work where I have full xLTE signal (4-5 bars).
In conclusion, note 4 either has a weaker antenna or it needs a software fix.
prvzw,
I am so sorry to hear of the signal issues with the Note 4. I truly appreciate all your have done thus far in regards to troubleshooting this issue. When going into the Settings what is your Network Mode set as? Also, there have been some that have reported using Download booster has affected their service. If you go to Settings>More networks is Download booster on? If so, when you turn off Download booster do you still have the same issues?
LindseyT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks for your response. I have tried both "global" and "LTE/CDMA". The latter is a little better but not much.
I have download booster off the whole time.
prvzw,
Thank you for this information. I have sent you a private message as I would like to gain some addtional information from you so I can raise this concern up. Please respond to the private message that was sent.
LindseyT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Please let me know if you get a resolution. I am experiencing the same issues. People around me are getting great bars of connectivity while my $700 Note 4 is abysmal. With case/without case, new Verizon Sim, reset phone 3 times I have tried everything. Safe mode you name it. I do believe this is a Verizon Issue/Software fix. Someone, whether Samsung or Verizon, must first admit there is an issue before they can start to fix the issue.
love the note 4 other than the Phone call aspects of it.
We want to help you as well. It looks like you have done quite a bit of troubleshooting already. Do you expereince a change in the signal when you use Advanced Calling 1.0?
Have you tried to make calls when you're in Safe Mode http://vz.to/1wW8QNh?
TamaraH_VZW Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have tried safe mode and it doesn't do anything different. I do not use Advanced Calling 1.0...should I be using it?
I have advanced calling on. We also have it on the samsung S5 and iPhone 6.
I appreciate all the troubleshooting you have done so far mobfit! I have sent you a private message so we can further review your issue.
AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I to am having signal issues since the Lollipop upgrade. I spoke to a tech which had me place the phone in airplane mode and power off. Next we took the battery out and remove the SIM card. The next day I took it to the Verizon store and the replace the SIM card which still didn't improve the signal strength. The last thing we tried was factory reset, I am still having problems to this day. I switched to Verizon in Nov because of their great coverage but since this update I am truly disappointed. I was completely happy prior to the update. I was offered a refurbished phone but decline because it has been my experience that they most times have more issues than the original device.
This is not the experience we want you to have with us MzDelicacy! I am confident we can improve your service and see what is causing your signal to drop. What zip code are you in? Is anyone else having the same issue? Since this happened after the Software update, have you tried running the Repair Assistance Tool http://www.verizonwireless.com/support/samsung-galaxy-note-4-update/ ? Have you tried any other troubleshooting steps or settings changes? I want to make sure we don't ask to repeat steps you have already done.
JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My zip code is 21208 but I'm closer to the 21133 and 21117 area codes. I
don't know anyone else with a Note 4 on the Verizon network. The only
troubleshooting that has been done is the ones I mentioned in the forum.
Can this link be assessed from my cell or only from a computer?
On Jun 8, 2015 8:48 PM, "Verizon Wireless Customer Support" <
Thanks for the info For the links, MzDelicacy. Letโs look to see what is going on. In regards to the links, it should work via phone and computer but if you are not having any success on your phone, would you be able to try to go to this post and try those two links? For Safe Mode http://spr.ly/6580B6O8E; and Software Assistant http://spr.ly/6582B6O8G;
Those are two key things we need to have you try so that we can proceed further. Can you try those for us and keep us posted?
-TakendraW_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Good morning,
I tried to access both links from my computer and phone and they both gave
me the same error message "oops, we can't find that page." What should I do
next?
On Jun 10, 2015 11:18 AM, "Verizon Wireless Customer Support" <
I apologize for that MzDelicacy, I want to make sure you have the correct information and resources. Use this link for Software Assistance http://vz.to/1Gl0UMk. Also, this is the link to test your phone in Safe Mode http://vz.to/1Bachb8. Keep us posted.
AdaS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my reply. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I got that error message as well.
Let's try it again. This is the link for the Software Repair Assistant http://vz.to/1iarxob.
Please proceed with the steps to troubleshoot the Samsung.
Let us know how that works.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having the same issues with my note 4s, I have 2 of them. Tried everything on this forum resets, flashes, safe mode, etc, nothing has worked. It is sad that I came from sprint to verizon for a better signal, and I am getting nothing. So is there anything that has actually worked besides getting a new phone. I love my phone, but only works on wifi.
Karlv We never want you to regret joinin the VZW family. Signal issues can be more than frustrating. What zip coe are you experiencing problems in? Also, let us know if the problem occurs indoors or outdoors.
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is both inside and outside the zip code is 22033. I couldn't figure out why our data usage suddenly went through the ceiling. I turned off data usage and found out when it doesn't pick up a strong wireless it defaults to data. The whole family has been having issues with signal. They did moved my booster and now its been even worse. I am disabled and have not had time to call to have the tech back out. He did leave a card to call him. I am suffering from a brain injury and am not sure i can even find it. This has cost a me a fortune. Please call me regarding this.
Sent from my Verizon Wireless 4G LTE smartphone
I am having the EXACT same problem as these other posts. Comments like these are all over the internet. I had the Note 2, went to the Verizon store (which I can see from my front yard, less than 1/4 mile away) and brought home the Note 4, and it fluctuates between 1 and 2 bars most of the time. Then for a couple of days it went (for no apparent reason) up to full bars and I figured some kind of issue had been resolved at Verizon and was elated. Then again without warning, it plummeted back to one/two bars and has stayed there. Boyfriend has Verizon too (has an LG) and his phone sits beside mine with full bars and mine with one/two lousy bars. It is NOT my location, his phone and my Note 2 had no problem whatsoever. Disgusted that I am paying for this $700 phone over the next 2 years when I would have been better off keeping my Note 2.
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