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the new update to my cell mess up my phone every since
boogeyman72
Enthusiast - Level 1
โ€Ž09-03-2014 09:58 AM

How to take off this new update on my note 3 my phone was perfect afte I did the update it took a crap..

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โ€Ž09-03-2014 10:38 AM

Unfortunately you cannot roll back.

This is one of the gotchas when Google and device makers send out updates.

Verizon gets the complaints but they did not produce the update.

Its a catch 22. Loads of customers are crying for their new updated OS, then after they update it they come back here and complain about all the things that now don't function as before.

Contact your device maker to pressure Google to put out a patch.

That is all you can do. Changing carriers will not help because the problems are on all carrier forums.

Good Luck

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theguyinbox
Enthusiast - Level 3
In response to
โ€Ž09-03-2014 04:50 PM

Google has absolutely nothing to do with the radio build in android software updates. Samsung submits the update to Verizon for testing before it is released to us. The reception problems that we're experiencing should've been caught in testing as it seems to be widespread judging by the sheer number of related threads in this forum. We need a patch from Verizon to update the radios in our note 3's.

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In response to theguyinbox
โ€Ž09-03-2014 04:58 PM

Without the Google (Android) OS released to the device maker there can be no operable phone.

Software runs hardware.

Things could not operate such as the radios in the devices without OS updates or patches.

Verizon makes no devices and does no coding.

<< Personal comments removed >>

Post was edited by: Verizon Moderator

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theguyinbox
Enthusiast - Level 3
In response to
โ€Ž09-04-2014 06:01 PM

Didn't even see this comment lol...If Verizon does no coding, who is making all of these Verizon bloatware apps on our phones? Please don't say Google...

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theguyinbox
Enthusiast - Level 3
In response to theguyinbox
โ€Ž09-04-2014 06:29 PM

Device manufacturers do not make carrier apps.    If you have an android device, open the pay site and search for "Verizon" and see how many of their own apps are available for download. You're telling me that some manufacturers are making apps not to install on their phones, but to make them available for all Verizon customers to download?

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theguyinbox
Enthusiast - Level 3
In response to theguyinbox
โ€Ž09-04-2014 06:30 PM

*play store

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In response to theguyinbox
โ€Ž09-04-2014 06:42 PM

And device makers are branding to different carriers and technologies

Different apps on a Sprint Phone than on T-Mobile or AT&T or Verizon

The apps for carriers are totally different than any Joe Smoe submitting an app to the play store.

The play store allows carrier apps because of it's an android operating system. Think

Same holds true if an iOS or windows device.

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In response to theguyinbox
โ€Ž09-04-2014 06:37 PM

Carriers don't have to make apps themselves. If you read the links it explained delays caused by carriers wanting certain apps to be placed on the devices by the carriers through device makers

Read the articles. Print them out but look at the process.

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Dresden
Enthusiast - Level 3
In response to theguyinbox
โ€Ž09-08-2014 08:48 AM

<<Comments removed >>  Android is an open source operating system that manufacturers adopt and tailor to their own needs.  Google isn't responsible to making their kernel work for specific phones - the manufacturer is.  Google's updates are totally androgynous, not tailored to meet any specific phones needs (that's not to say the updates aren't influenced by them, however).

However, Samsung isn't the only party to blame, here.  Verizon is equally at fault in this utter failure.  They have a responsibility to sell products which work on their network, and a responsibility to liaison with the manufacturer when there's an issue.  Instead of doing so, however, they sit here and patronize their customers by pretending there's no problem while ignoring the insurmountable amount of evidence saying otherwise.

<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

Post was edited by: Verizon Moderator

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theguyinbox
Enthusiast - Level 3
In response to
โ€Ž09-03-2014 06:03 PM

Those articles just reiterate my point. The party where os software moves to the manufacturers (Samsung) so it can be tailored for each carrier specific model and then submitted to the carrier is the process I was speaking of. If Verizon would've noticed the problems with the radios, they would've sent the update back to Samsung so they can modify it. This phone doesn't need an android update, it needs a patch to be sent from Samsung to Verizon to fix the radios.

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theguyinbox
Enthusiast - Level 3
In response to theguyinbox
โ€Ž09-03-2014 06:06 PM

Just to add, this process would require Verizon to notify Samsung that they're having massive problems with the update that requires a patch. This issue is specific to the Verizon note 3, it's not an issue with note 3's on other carriers.

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In response to theguyinbox
โ€Ž09-04-2014 03:59 AM

The patch as I already stated to you has to come from Google, the device maker then the carrier. All I have said has not changed. However at least now you can see what the crazy process is.

I read at the one site that carriers like Verizon who carry many different devices are actually bogged down due to staff and they give these updates to the more profitable devices.

Between the two reasons above it is no wonder the patches and updates are way behind

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theguyinbox
Enthusiast - Level 3
In response to
โ€Ž09-04-2014 05:45 PM

http://laymanworld.com/minor-android-4-4-2-patch-for-att-samsung-galaxy-s5/

That is an example of a phone receiving a patch  from a carrier where the android version stays the same. Android makes new versions if the os, but they don't handle patches. How many carriers worldwide carry the note 3? Maybe 50? Do you really think Google handles patches and updates for thousands of carrier specific models? The problem with our phones isn't with the android os. It's not even with the Samsung kitkat update in general, it's a problem with the Verizon note 3 kitkat update.

All of those articles you cited details the process of an android update, not patches or security fixes between manufacturers and carriers. We don't need android 4.4.3, we need a patch for the Verizon radio build.

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In response to theguyinbox
โ€Ž09-04-2014 05:52 PM

Did you read the little article. How do you think the device maker received the updated patch ? The device maker did not make it. Android devices receive their OS from Google.

Now after the device maker receives it, it gets to AT&T in the article.

AT&T or any cellular carrier do not touch Operating System Update Code,

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theguyinbox
Enthusiast - Level 3
In response to
โ€Ž09-04-2014 06:11 PM

Again, Google makes new versions of the os , not patches for carrier specific models. The patch went from Samsung to AT&T. The phone didn't receive an updated os. When android patches a problem with the actual os, the android software version actually changes. The Verizon note 3 runs android 4.4.2.  Android 4.4.3 and 4.4.4 have already been released by Google. Google is no longer doing anything with our version of android. It's up to Verizon and Samsung to issue a patch for the note 3.

Even if you're saying we're waiting on Google, they've already released 2 newer versions of android, so either way the argument doesn't hold water.

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In response to theguyinbox
โ€Ž09-04-2014 06:35 PM

Let's take verizon out of the equation for a moment.

Samsung or Nokia or HTC set out to create a cellular device. They incorporate wifi, Bluetooth , NFC, processors, radios all made by different companies

Now like any computer you need something to run it. Let's say windows or android or iOS

This all has to come together to have a quality product.

If the radio goes bad it would be say Qualcomm and now the device maker must cooperate to get the fix (patch)

Verizon cannot fix the device it is the device maker.

Where is the program coming from? It has to be the chip maker, Google or Apple or Microsoft

Verizon only tests the setup and then when ready sends it out or allows device makers or OS developers to send over the air via their network.

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theguyinbox
Enthusiast - Level 3
In response to
โ€Ž09-04-2014 06:58 PM

None of that makes any sense. Now you're bringing chip makers into it? I'm not talking about the physical cellular radios, I'm talking about the software build which the device uses to communicate with the Verizon towers. I understand that you're reading these articles, but you're not understanding what they're saying. Google already released this version of android. They are not sending out patches to your Verizon note 3. I can't even offer up a rebuttal to that jumbled nonsensical argument you made for the carrier apps.

In short, to anyone looking into this forum for a fix for the note 3, we're waiting on either a patch to the current version of our software, or the android 4.4.3 or 4 update with a newer version of the radio build.

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In response to theguyinbox
โ€Ž09-04-2014 07:11 PM

Its not my writing that is at fault it is your reading.

If you are looking for an update to 4.4.3 or 4.4.4 it is produced via Google. It is not made by Verizon.

And since you cannot grasp the concept of a patch I am not going to keep trying to tell you where its coming from.

You mentioned the play store in regards to Verizon apps. I explained to you that Google play store or Windows Store or the Apple Store carry CARRIER specific apps for the devices on those networks.

Read carefully you then won't think logic is gobbly gook.

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theguyinbox
Enthusiast - Level 3
In response to theguyinbox
โ€Ž09-04-2014 07:21 PM

Ugh...Those updates have ALREADY been produced by Google. They're now working on android 5.0. They are not patching the Verizon note 3 because it's not an android 4.4.2 problem, it's a problem with the build of kitkat optimized for the Verizon network for the note 3 by Samsung and approved by Verizon.  And yes, Verizon apps that are made by Verizon are in the play store. Samsung didn't make these apps for Verizon or they would be listed as the developer in the description, not Verizon. You're making arguments with no basis in reality.

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