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unlock phone?

I don't know what I did, but I can't do anything with my Samsung keyboard without Unlocking my phone?  I have no idea how to do that.

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Re: unlock phone?
Customer Support

Hello, mejudy. We know how important having a working phone can be. Try using this troubleshooting step fix the keyboard issue. Press and hold volume down & power button for at least 8 seconds to reboot your phone. Then check to see if the keyboard issue has been resolved. *Cassie