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upgraded to galaxy and discovered I have zero service outside home wi-fi
bpboston
Member

As I sit here completely dependent on my phone.. I traded my blackberry for the something new.. turns out, the store apparently never tested.. or possibly activated the phone.. it only works on wi-fi which was deceptive enough till I left for work today.

is there anything I can do since getting server after the purchase does not seem as easy as prior.

Thanks - bp

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Re: upgraded to galaxy and discovered I have zero service outside home wi-fi
Gilberto
Member

Same here. Just one week and I am getting crazy. I do not want to return it, since I ported my number from t-mobile and I do not want to lose it.

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Re: upgraded to galaxy and discovered I have zero service outside home wi-fi
vzw_customer_support
Customer Support

We definitely need to get your new Nexus up and running! I have a few suggestions that may get you operable.

1) Remove the battery.
2) Remove the SIM.
3) Power on the phone without the SIM.
4) Wait a minute or so.
5) Power down the phone and insert the SIM.
6) Power it back on & retest.
7) Go to Settings> Turn off Wi-Fi> More> Mobile Networks> Ensure Data is enabled (checked)> and Data Roaming is checked. Retest.

Let me know if that helps any. Post any updates or solutions you may have run across to help out the community.

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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Re: upgraded to galaxy and discovered I have zero service outside home wi-fi
bpboston
Member

I did the battery thing.. but will try with pulling the sim and powering

This phone is in CDMA should it be set to CDMA/LTE?

IT also seems that as soon as I get 4 bars and attempt a call, it drops all

bars, and tells me no signal. then about 3-4 minutes later I get the bars

back..

I have the larger battery charged to 100% and it also does it plugged into

an AC outlet.

Thoughts?

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