volume turns up all by itself

[jamesmayhew1966]

My S6 phone ringtone volume will turn itself all the way up and then i notice it continuously trying to turn up as i drive down the road. I have tried removing from the mount, removing the phones case, cancelling any background apps, turning off bluetooth and rebooting. if i turn the phone down by pressing volume down within a second or two it again has turned itself back up.

I notice this more in the car than anywhere else as my phone is generally in the car mount and in constant view but has also manifested independently while not anywhere around my car.

[vzw_customer_support]

That's very odd Jamesmayhew1966. Let's get this addressed. We want the S6 to work smoothly.  Did this start after an app was downloaded? Please try powering it on in Safe Mode: http://www.verizonwireless.com/support/knowledge-base-152233/

JoeL_VZW
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