wifi calls drop in middle of call
HelpBK
Newbie

I am set to use wifi calling. My banner states I'm using it. In the middle of a call my banner changes to verizon and the caller on the other end can no longer here me. This worked for years on this phone and something yu have changed is causing the issue because nothing else changed on my end. Same phone, same xfinity router. What can I do to correct as I see this problem has been happening for years. I have reset network settings, and recently reset the entire phone and I'm still having problems. A phone is not good if one can't keep a call going.

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

HelpBK We're sorry to read about the issue with your Wi-Fi Calling and we're here to help. Do you have signal issues in your area that require you to set up Wi-Fi Calling? When this happens are you moving around the house or outside? ~Peter

0 Likes