Can’t change time on Smart Family Schedules

kelsblues
Newbie

Ever since the recent update I can’t change the start or end time  on school or night hours. I can go into the schedule but I am not able to edit those fields. In addition, when I try to create a custom schedule the app selects the current time as the start time i.e. 9:12 and automatically selects the end time as 15 minutes later. Once again, I am not able to edit those fields. Help!

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vzw_customer_support
Community Manager
Community Manager

kelsblues I'm sorry to read about the issues with the Smart family update. Is your device on the latest update? ~Peter

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vzw_customer_support
Community Manager
Community Manager

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs.  We look forward to assisting you.  https://www.verizon.com/support/contact-us/#mobile

-Deb

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