Can't text one contact

[GinaG9]

Since I switched phones, I can't text my boss, but she can text me. This is a big problem. How do I fix this?

• I switched from an iPhone 4s to a Samsung Galaxy Note II
• She uses an iPhone 6 on AT&T
• When I text her, I instantly get a "Failed" message
• I have tried the usual fixes: deleted her info and texted her using her number, etc

Thanks,

Gina

[vzw_customer_support]

Hello GinaG9. My apologies for the trouble you're having with getting your text messages sent. Let's get down to business and clarify a few things please. Are you able to send messages to all other parties except your boss? Please review this link: http://spr.ly/6581BGrHB for how to disable iMessage and then test sending a message to your boss. Keep us posted. Thanks in advance!

KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[GinaG9]

Thanks for the response @KristieQ_VZW

1) Are you able to send messages to all other parties except your boss? Yes

2) disable iMessage and then test sending a message to your boss.

a) I disabled iMessage when I first purchased my iPhone many years ago.

b) I just charged my old iPhone and checked it--iMessage is still disabled.

c) I tried to deregister from iMessage using the website anyway, and got this message "Your phone number is not registered with iMessage."

Do you have any other suggestions?

[vzw_customer_support]

GinaG9,

Thanks for being proactive and following these steps in attempt to deregisered your iMessages.  Do you have any other Apple Products with your iCloud regristered to it?

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[GinaG9]

Yes, an iPad, but I have never used iMessage on the iPad, and my boss is not listed in the Contacts on my iPad.

[GinaG9 · Accepted solution]

The resolution was:

1. I deleted my boss from my phone contacts.

2. I deleted all text messages between us from my phone.

3. My boss deleted me from her phone contacts.

4. My boss deleted all text messages between us from her phone.

I had previously tried #1 and #2 and that did not fix the problem.