Different behavior on different Samsung tablets

[daisysdad]

I have three Samsung tablets with Device/Model/Android version (from the “About tablet” screen):

• Galaxy Tab A 8" / SM-T350 / Android 7.1.1
• Galaxy Tab A 8" (2017) / SM-T380 / Android 7.1.1
• Galaxy Tab A 10" (2016) / SM-T580 / Android 7.0

I’ve installed Verizon Message+ on all three but when the devices are “locked”, I only get a notification that a message has been received on the SM-T380.  On the other two, I have to open the Message+ app before the message appears.  Even when I open the app, it sometimes takes a few seconds for the message to appear.  As far as I can tell, I have the settings exactly the same on all three devices.  I also do not see a “Refresh” option anywhere in the app.

I don’t see this kind of behavior with the email app I currently use and others that I formerly used - I always get notified regardless of the state of the tablets.

Anybody know what might be going on?  Thanks in advance for any help.

[vzw_customer_support]

Hello, daisysdad.

The oldest tablet is running on a different Android version. were you able to get the notifications on all 3 before the update? Have you gone into the PlayStore and updated your Message+ app?

MatthewG_VZW
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