Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing

[Flyswatter]

HTC M8

Message= 6.4.35

For about two weeks now, when I power up my phone and go to Message+ the app starts as if its a new install and asks whether or not I want a public profile, etc. Then I have to wait while it "initializes".

Also, the desktop app now very rarely syncs with the phone.

Know issue? Any fix?

TIA

[WOODSWOMAN13]

My Message+ started doing something unusual. I restart my Pixel phone every evening. In the morning, or any other time that I've restarted my phone, I must RESTART my Message+. The first prompt is 'Start Messaging,' followed up by 'PLEASE WAIT STARTING SERVICE,' and then perhaps most irritating, I must opt to NOT have a public profile. I contacted tech support at Verizon about a week ago. The rep (via chat) told me that due to allowing the update I'd recently done, Message+ would initially ask me to 'Start Messaging.' Well, I have to do this every time, and I am certainly not updating Message+ everyday; it is the Restarting of my phone that is making this happen, or so I believe. Anyone else have this problem, and perhaps know a fix?

[Elements]

Only things I could think of would be the usual check for updates for the phone and the app, and then clearing all data for the app in Application Manager. It will definitely run you through setup for the app again afterwards, but if it setup anything wrong previously. Otherwise, it might just be more convenient to switch to another messaging app until the next update is released.

[CGKILLER1220]

Ive been having this same issue. looks like its not retaining settings or preferences. most definitely and issue in the app. No answer on issue yet though from what i gathered.

[vzw_customer_support]

I rely on my messages daily so I know how important it is to ensure it's working at all times. Was there any recent changes made to your phone when thsi started?  Have you verified if the app is up to date? If so, can you try resetting the app?

Thank You,

MichelleS_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[broddybounce]

Addt'l msg to Verizon Customer Support ... BUMP!

[JPJORDA_JJ]

I have been having this exact same issue every single day since I updated my new Google Pixel XL phone.

Has anyone found a fix for this? It's unbelievably bothersome and I can't believe an expensive phone like this would operate so lame like it has been.

[vzw_customer_support]

JPJORDA.JJ, we always want everything to work properly for you. At this time it would be best to use the native messaging app on your phone. You will want to email us through the app developer page for Message+, so that our app team can be alerted to this issue. Here is a link with steps on how to contact them http://vz.to/2flHBw7

StevenG_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[broddybounce]

I am having this issue, as well -- and Oreo upgrade did not fix it.  Verizon Customer Support -- please address this issue as it appears to be very common!

[vzw_customer_support]

broddybounce,

I'm sorry that you're having an issue with the Messages+ App. Let's see what we can do. What's the make and model of your device? Have you uninstalled the app since issue begun?

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[broddybounce]

Hi, Corey,

I have a Google Pixel XL.

No, I have not uninstalled and reinstalled -- are you certain that will take care of the problem?

Thanks,

Merrick

[JPJORDA_JJ]

I'm having this exact same problem and I to have a Google pixel XL phone. Maybe we're finding the common problem here.

[vzw_customer_support]

I completely understand the importance of making sure your phone is functioning properly JPJORDAJJ.

Were you able to submit your feedback to us via email through the app developer page for Message+, so that our app team can be alerted to this issue?

You mentioned this started after the software update on your phone. Did you check to see if there were any updates available for the Message Plus app?

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

@broddybounce We know how important it is to be able to be able to utilize your message plus application. Our goal is to take care of the problem. Please uninstall the application, and attempt to re install the application, and keep us updated on how this works for you. http://vz.to/2xuvAOQ

JoelD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[broddybounce]

Yup, that worked, Joel! Easier than I thought. THANKS!

[broddybounce]

Joel (or other rep),

Ooops! Nope -- actually it did NOT solve the problem! It seemed to work on the first time when I reinstalled the latest version of the app -- but it now is back to "Starting the Service" again and asking if I want a public profile on each and every time I restart my phone and open the app.

This is on YOU GUYS, Verizon! At the very least, this is happening to users of Google Pixel XL, if not other phones, and you need to have conversations with Google/HTC and any other possible phone manufacturers and work this out, please!

Thank you.

[vzw_customer_support]

Sorry that step didn't work for you. Have you attempted to submit feedback to the application developers for feedback?

JoelD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[corigurl]

Same problem, and it happened after I upgraded my Message+ app

[broddybounce]

I just sent a tweet to Verizon Support to come back to this thread and HELP US! 

[NickMDal]

I have the same exact problem. Phone is Kyocera Brigadier. Android is updated to nougat. This happens on every restart. Thought Verizon was trying to pressure creation of a message+ profile so I created one. that did not change the situation.  This is a very frustrating bug!

[clairlori]

me toooo - have uninstalled and reinstalled several times --- I really like some aspects of the message + app - but I am about ready to find a new message app that will work correctly   not a happy camper these days with vz services