I tried to resync my phone with my tablet after my phone went to another provider (which uses the Verizon network). Here is the sequence of the issue:
Anyone know how to get around this? Is there someone at Verizon that I can talk to about this? My tablet is on Verizon account as well. This used to work fine until I removed my one phone from the Verizon provider.
Thanks in advance for your help!
I can't believe no one has an answer to this. Anywhere else to look? Anyone I can talk to?
Verizon customer support, any help would be greatly appreciated.
Have you tried to uninstall it and then reinstall it.You can get it here
Verizon Messages - Android Apps on Google Play
but I have a feeling that it has something to do with your different provider. What provider is it?
Yes, I did the whole bit - cleared Data Cache, disabled the app then reinstalled the updates. I don't see how it is the provider since the table is Verizon and that's where I'm getting the error message after getting the security code on my phone. The provider for the phone is Flash Wireless.
MauiSpud56, we certainly want to do everything we can to help sync your messages. Let's gather some additional information to ensure that we're all on the same page. Can you please verify the make/model of your tablet and your cell phone? Are you currently able to use the Verizon Messages (Message+) app on your cell (without syncing) now that you're currently with a different provider?
SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Aloha,
The phone is a Samsung Note 4 and still can run Messages just fine. The tablet is a Samsung Galaxy Note Pro 12.2 and it used to run Messages just fine until i switched the phone. Once that happened, Messages cleared the data from my tablet and needed me to start over with the phone number. That's when I get the errors.
Thank you.
Just checking in. Not liking the Pulse app as much as Messages+
So - nothing? No update on the situation? am I out of luck?
Is there nothing Verizon can or will do? At least have the courtesy to respond, please.
OK - waiting for over two months for even the courtesy of a reply. And you wonder why I went away from Verizon.
We understand your concern with this, MauiSpud56. The next step would be to complete a Factory Reset on your Tablet. It could be a log file saved that an error or update may have been corrupted after the device was transferred to your new carrier. You can use Verizon Cloud or another service to back up your content. Please let us know if you still have an issue with the application after.
JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
The messages were syncing previously when using the Messages+ app from your number using the wireless network to your phone as well as the tablet you had linked due to the integrated messaging feature in your Verizon account, they weren't syncing from the actual phone itself to the tablet. (For example if the phone had been off, not in a service area, broken etc. the messages would still be usable on the tablet previously).
Once your phone number was terminated from the Verizon account it also stops all active billing/services/features, including integrated messaging, so there was nothing for the tablet to link to which was why the app no longer loaded what you had previously.
The Messages+ app can't sync messages on your tablet from your phone's number any longer since that number is now with Flash, a provider that doesn't offer an account option for integrated messaging.
You're getting an error message when trying to set that up now because Verizon can only provision account features for their subscribers.
Mahalo, deloused and JoshuaT, for your responses. deloused, I kind of figured that this is the case. My issue is that according to the Message+ description on Google Play: "Now anyone can download and chat with Verizon Messages, even non Verizon customers (available on compatible devices)."
I can't seem to find a list of compatible devices, however - I did not change devices - just provider. So, this is why I posted here. I suspect you are correct in your assessment but it seems that the description in the Play store should reflect that.
I really like the Messages+ app.
Did a little research on Flash Wireless don't know if you saw this
http://www.howardforums.com/showthread.php/1819231-Anyone-Use-ACN-Flash-Wireless
I have done extensive research on Flash Wireless. Thanks for the input. Still having the issue. Had to use Pulse messenger to accomplish this. Would rather use Messages+.
The issue I had was that I have a indirect account and for some reason messaging is block on my tab s3. The work around is they have to change it to a direct account so you can complete the setup after they can change it back
Getting your messaging working is important, ROBGRE32. Let's clarify a couple of things. Please elaborate on what you mean by 'indirect account'?
LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It's fixed. I work for a franchise (indirect) and messages+ didn't allow me to set up my account because messages on my tabs3 we're block for some reason for indirect accounts. They was able to solve this by changing to a direct account allowing me to complete the setup then switch it back to indirect once it had been setup.
Robgre32 We appreciate the update. It's wonderful they could help you get it added. Now that you explained it, it makes sense. We are here should you need additional assistance.
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
