Messages+ is violating Do Not Disturb hours

[CptnRon]

Messages+  notifies me of text messages during the Do Not Disturb hours on my S8+. If I use other messaging apps, I don't have this problem. I like Messages+ because of the computer app, but this is unacceptable. Any suggestions?

[vzw_customer_support]

CptnRon, 

Being able to control when your device gives notifications is everything, so we apologize for any trouble you're having with Message+ not abiding by your Do Not Disturb rules. So that we can provide the best help possible, we'll need to know some additional information. When did you begin having this trouble? What version Message+ do you have installed? Check by going to Menu(three lines upper left corner) > Settings and view the version number displayed in the bottom-center of the screen.

ShawnteJ_VZW
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[SlowBusa]

same problem here.   I found that if I switch to the native samsung messaging app as my default, the do not disturb function works fine.  as soon as I switch back to messages+, my notifications are not longer muted.  It's always done it, even prior to Android 8.0.

I'm running messages version 6.6.5

[hulberts8908]

I have been having this problem as well since the newest Android upgrade on Aug 2nd (G930vvrs4crg2) and June 11 (g930vvru4cre5). I run the latest version of Message+ (Version 6.6.7). Sometimes it works correctly, other times it does not. It will still pop up over the status bar, sometimes it will make an alert sound,  sometimes it won't. Sometimes it let's through my favorite people, other times it doesn't.

[vzw_customer_support]

hulberts8908 we want your text messaging to work correctly for you. Text messaging is how we communicate. Let's make sure that we fix this issue. So that we can look into this further, I have sent you a Private Message.

Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[iRenegade]

No Answer?  I just got woken up at 3:30am despite "Do Not Disturb" !

Messages+ Version 6.6.7

HTC 10

[vzw_customer_support]

Hi, iRenegade. I understand you asked earlier about pop-ups, and we responded, so I am sorry you were awoken in the middle of the night and you are referring to the original post regarding the Message+ app not responding to "do not disturb." Please make certain you have the updated version of the app, and and then disable notifications from the app. As mentioned above, there is no option to set priority to which messages should or should not be blocked by "do not disturb" and you may only choose to enable or disable notifications to ensure you won't be disturbed at all hours. If this information was not useful, please tell us what other information we can get for you, so we know what else we didn't cover. I hope this helps.

Tina_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[iRenegade]

Totally redundant and useless response. Unacceptable.  There is no excuse for a company like VZW not to have competent software personnel to fix this long standing problem. Other apps updated why not Verizon?

[JOSMAR21]

I am having this problem as well. Do not disturb is set and all notifications are coming through from Messages+. Including a string of 20 texts at 8 in the morning. Am I to understand from post 6 that there is no way Messages+ will follow the rules set by do not disturb? Going to bed and waking up every morning and messing with notification settings is not a fix.

[GREGCOHEN]

Same issue   Furious with Verizon for not fixing this after the problem was identified in this forum months ago.   The response from rhe tech is totally unacceptable.   Wish the senior management in charge at Verizon had their sleep disturbed.   Then they'd fix the problem.   Been a Verizon wireless customer for decades and the inadequate response to this issue marks the first time I seriously wish I had a different carrier.

[jav6]

Has everybody experiencing this 'bug' gone into their app settings and sent a 'Report a Bug' to the Developers?  Maybe if they get enough of these, they'll get the 'message'...

[Luckyshot11]

I've begun having this sisue on my Pixel 2 as well.  Messnger+ Version 6.8.3  I have reported the bug.  Will be using another chat program until this is fixed.

[vzw_customer_support]

How long has this been happening for, Luckyshot11? Also, have you performed any troubleshooting steps since this started to happen? AnthonyM_VZW

[Svrewvzw]

mess vzw, I am tired of being woken up. They are incompetent and too stupid to fix the bug. Just switch to a different app. 

[vzw_customer_support]

Hello, and thank you for taking the time to reach out to us regarding your concern. We know it can bring frustration and it's vital we look into this to the best of our ability for you. To start, can we have you verify the last time you've tried to install and then download the application was?

AnthonyM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[dougpara]

This is a long standing bug in Message+.  I experience this as well.  It happened on my S8 and is now happening on my brand new S10.  It doesnt' matter the version of Android or Message+.

VERIZON - It is simple to recreate the issue:

1. Get a Samsung Galazy S8, S9, or S10.  Install all updates.  I believe you can get one of these from your own store.

2. Install the latest version of Message+ (or update to it).  Set Message+ to be your default messaging app. 

     I am running a brand new S10 with all updates and Message+ version 6.7.12.

3.  Then set your phone to Vibrate (not silent).

4.  Then setup Do Not Disturb in the phone settings.  I have a schedule that runs every night from 11PM to 8AM.  Wait for it to come on or manually turn it on.

5.  With Do Not Disturb turned ON, and the phone screen off, send yourself a text from another phone (any phone - doesn't matter if it is a favorite or not). 

You will see that the phone Vibrates if Message+ is your default messaging application.  Bottom line is that Message+ ignores the Do Not Disturb setting on the phone that every other app works perfectly with. 

PLEASE fix this.  It has been this way for a LONG time. 

[vzw_customer_support]

Dougpara,

Having ongoing issues with an application that you use the most to stay connected is quite frustrating. This is not the type of experience we want you to have using your mobile device. I want to do everything possible to make sure that we resolve the Message+ and you can return to enjoying the service again.

Thanks for confirming the issue occurs across various Android mobile devices, no matter the Message+ version that is installed. I personally use an iPhone 8 and a Galaxy S7 device. I attempted to duplicate the Message+ issue and was not able to on either phone. 

Jav6 provided the next best step to report the bug. Please go into Message+ Settings and select Report Bugs. The feedback goes directly to the software developer to be addressed: https://support.google.com/googleplay/answer/113418?co=GENIE.Platform%3DAndroid&hl=en 

Does this information provide clarity?

GinaU_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[dbrncos20015]

I'm having the same issue with my Note9.  Message + ignores DND settings and vibrates through.  When I change to another app such as Google messages it works as it should.  When will this be fixed?  I would prefer to use Verizon Message+

[vzw_customer_support]

We do not want you to be disturbed during the hours you set dbrncos20015. We want you to be able to use any messaging application with no issues. I would love to help figure this out. When did all of this start? Has it always been this way? AmberF_VZW

[pcp1347]

I have been having the same issue for about 3 weeks now.  Message+ and Do Not Disturb worked fine together for me on my S7 prior to that.  And I use DND routinely through the daytime and well as all night.  The Message+ version is 6.8.5 and my system is fully updated to G930VVRS9CSC1 (which was applied April 2, 2019).

[vzw_customer_support]

pcp1347, I regret to learn that the Do Not Disturb setting is still notifying you, even when it's set. I wouldn't want to be notified in the middle of the night, and I am eager to help you today. I completed a little research, and As to the exact setting that's causing this nuisance, we do apologize that we don’t have neither a fix nor a temporary fix. However, we have found much success if a factory reset is completed. Though I know this is most likely not something you want to hear, but doing so will correct the Do Not Disturb setting. If you are not aware of the steps to complete the factory reset, just click on the following link, click on the make and model of your device, then add "factory reset" in the Search field:http://spr.ly/6600EqpOq 

ChristinaB_VZW