When I receive a video message all I receive is a static image and a qcp file. This has been going on for years with multiple phones. Always used the default message app and it doesn't matter if I receive them from android or Apple phones. I've been put through the ringer with so called Verizon customer support and of course, as usual, they haven't actually solved any problems and I've waited on hold for ho
Hello! I understand the importance of your device concern, and I will be more than glad to help you with this. I want to make sure I help as much as possible. May I know what other issues are you having with your service/devices?
>Emi
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