New update does not allow to change the notification sound

Ekaeser
Enthusiast - Level 2

Looking to change the notification sound. It used to be in customize, but now I cannot find it anywhere. It is not available? Am I over looking it?

Thanks.

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jav6
Champion - Level 3

Is there a People & Options in the individual message menu as Ann154 described in How do I set individual text tones on the Pixel?

...Just another VZW customer...trying to offer some assistance...

View solution in original post

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tikibar1
Community Leader
Community Leader

Do you have version 6.4.42 updated 12/21/17?  That seems to be the latest update.  I'm still seeing the notification sound option via the three dots in the upper right-hand corner > customize > tones.

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tikibar1
Community Leader
Community Leader

I was referencing what's on the Play Store listing and the app on one of my devices:

Verizon Messages - Android Apps on Google Play

Apparently that page is out of date since I've seen a few posts this morning where the app was updated again a day or so ago to version 6.5.0.  I'm not seeing that version on my device yet.

Which version do you have?

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Ekaeser
Enthusiast - Level 2

I have 6.5 Version.

jav6
Champion - Level 3

Might help to identify the make/model phone/device you have.

...Just another VZW customer...trying to offer some assistance...
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Ekaeser
Enthusiast - Level 2

Pixel 2 XL

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jav6
Champion - Level 3

Is there a People & Options in the individual message menu as Ann154 described in How do I set individual text tones on the Pixel?

...Just another VZW customer...trying to offer some assistance...
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Ann154
Community Leader
Community Leader

Joe Vallender wrote:

Is there a People & Options in the individual message menu as Ann154 described in How do I set individual text tones on the Pixel?

That instruction is for the Google Messages application not the Verizon Messages+ application.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ekaeser
Enthusiast - Level 2

Once into the Google settings that Joe mentioned scroll down to the message plus app and you can individually change the notification for Messaging Plus

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Nuro
Enthusiast - Level 2

That only sets the default notification for the app and is not what people are asking about.  In the previous versions of Verizon Messages you could click a person / conversation and permanently set a custom notification for that person.  This option no longer exists in the 6.5.0 version of the app that released on 12/22

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Nuro
Enthusiast - Level 2

I spoke to a rep this evening.  He indicated that not all phones have been affected.  Pixel 2 is one of those affected by the update not showing all the options in the application correctly.

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Ekaeser
Enthusiast - Level 2

This clears it up. Thanks for the info Nuro! Hopefully Verizon can keep up on the updates.

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Ekaeser
Enthusiast - Level 2

I was originally asking for the notification sound for incoming messages. It was answered.

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Ekaeser
Enthusiast - Level 2

Lifesaver. Thank you. Was unaware of those options. Problem solved.

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TRREYNZ
Enthusiast - Level 1

Same issue here...
Google Pixel XL

Android 8.1

Message + 6.5

Any help is appreciated!

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Ekaeser
Enthusiast - Level 2

Click the link that Joe provided above and find the settings for notifications. You can individually change the notifications for all apps in one location.

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