I have been struggling to get international SMS notifications on my Samsung Galaxy S20+ from my bank account in Iceland. There is no error on the bank's end. It says that a code has been sent, but I never receive. We've had a bank account in Iceland since 2015 and received these second factor authenication notifications for years before they stopped working a couple years ago.
I've spent 3 hour-plus sessions on the phone with Verizon Wireless to try to sort it out on their end this month, and have been told at the end of each of those sessions that the case has been escalated to a Tier 3 engineering group and that I would receive a response in 24-48 hours. 72 hours + later I called back the second and third time after not receiving a response, just to go through the same thing again.
Four months ago a Verizon representative signed me up to begin paying $10/month on two lines specifically to receive international SMS messages as the way that particular representative thought would fix my issues, but nothing has changed.
Further information: SMS notification from my Icelandic bank does not come through when I am in the United States or when I am in Iceland.
Also, pictures texted internationally don't come through from Iceland whether I am in the United States or Iceland, and I can send pictures to Icelandic numbers so that they look like they send on my device, but are never received by the Icelandic phones.
When I am in Iceland I can send pictures to people in the United States using my phone on TravelPass and am able to receive pictures on cellular and wifi.
Please help. This is very frustrating and problematic that we cannot get into our Icelandic bank account to pay bills, etc. without verifying our authenticity with an SMS.
