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Smart Family boundaries not working

I should get a notification notice every time my son leaves and arrives at school or at home. We get 0. We do have the new app installed on both phones and since Saturday at 8:28PM it isn't working. I still get his location when I pull it up, the boundary notifications are failing. Any idea how to fix? I have been through all parent and child phones, requested updates, made sure permissions are correct and I get nothing.

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Verizon_Support

We want to make sure that you receive notifications though the Smart Family app, and we will be glad to help. Please tell us, what process did you take to set up the notifications? Also, the following link will provide you with more details. https://www.verizon.com/support/verizon-smart-family-faqs/ ~Geo

reb0957

I went through the whole private message with support. I didn't have access to my child's phone at the time. I uninstalled and reinstalled the app on my phone, restarted my wife's phone, checked for updates on my son's phone (none). It started working immediately after I uninstalled and reinstalled on my phone. Both parent phones worked. We received the notifications. Yesterday, my wife got one notification and after he left the house! Now it isn't working at all! AGAIN!

Verizon_Support

We are truly sorry to see you in this dilemma. We know the importance of having your Verizon Smart Family fully functional. Verizon is here to help.

For more details on the Verizon Smart Family, check out our FAQs: https://www.verizon.com/support/verizon-smart-family-faqs/.

We sent you a Private Note, please review at your earliest convenience.

~Gilbert

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