The messaging app online shows unread messages I cannot see

Ambamms26
Enthusiast - Level 1

The Verizon messaging app online shows I have 15 unread messages that I cannot read or see. I cannot clear them and the number keeps going up, despite having no unread messages online or on my phone.

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14 Replies
vzw_customer_support
Community Manager
Community Manager

Hi there, Ambamms26. I know how much of a nuisance it can be to have unwanted alerts/notifications. When viewing that message notification, does it specify what message/contacts the unread ones are in? 

Leonard_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Gecko21D
Enthusiast - Level 1

I am having the same issue except my phone the dura force pro, and using message+ app it says that I have 22 unread messages and I have no unread messages on my phone at all. Is there a way to get the unread message notification to go away?

vzw_customer_support
Community Manager
Community Manager
Gecko21D
We don't want this to be ongoing issue. What steps did you take to delete the unwanted text messages on your device? Have you downloaded any other text messaging application to your device? If so, did you delete the text messages in that application, as well? 

 

LasinaJ_VZW

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bmc773
Enthusiast - Level 2

I have the same issue with the online V. Messages. In terms of step to solve it, I select all messages then seleck mark as read. But it does not remove these (in my case there are 14). 

 

It appears it has found 14 old unread messages that are so old they do not load when I scroll down the list of messages, thus I cannot select them to mark as read. Any suggestions?

vzw_customer_support
Community Manager
Community Manager

bmc773, we are disheartened to learn that you are having this ongoing issue as well. We want to ensure that we can come to a solution to remove the unwanted notifications. Is the issue with the Messages Plus application on your device, on our website or both? What is the make and model of your device? How long has the issue been going on for?

 

KevinM_VZW

BeagleDad3
Enthusiast - Level 1

Following because I have the same issue.  It's showing on my laptop so I assume it's the online version.  I'm using message+ on my Samsung Galazy S9+ and my Lenovo laptop.  

vzw_customer_support
Community Manager
Community Manager

Good morning, BeagleDad3. It's important to view your messages, so I understand your concern when you can't access them online. I'm here to help. Are you able to view the messages on your phone? What happens if you try to delete them? Please check your private messages so I can gather more information.

 

TracyB_VZW

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bcnichalson
Enthusiast - Level 1

Same Issue. Following for a resolution. 

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Walkie-Talkie
Newbie

OK, people...  I don't claim to have a solution to this problem, but I think that I am onto something regarding the cause of this issue.  I, too, have noticed that when I access the Messaging+ section of the Verizon wireless website (using the browser on my Asus laptop), it claims to have a few "unread" messages, but I cannot see them in the listing of messages that appear.  When I access all of my SMS messages on my phone, all of the messages in my inbox have been read!  When comparing the messages on my phone with the messages I see on the internet web browser, I have noticed that special messages which come directly from Verizon Support (such as:  a message acknowledging a recent payment of my wireless bill, or a message announcing that a bill payment is due in a few days, or a message announcing that my Verizon Wireless messages have been accessed by a previously unregistered device or web browser...) -- these customer support messages show up on my phone, where I can read them, *BUT* they NEVER show up on the Verizon web version of the messaging area!!  That is to say, I can read them and/or delete them on my cell phone, but I never have the opportunity to see them or read them on the web! HOWEVER, in spite of the fact that they fail to appear within the listing of messages on the web page, these same customer support messages are NEVERTHELESS "counted" when it comes to that web page showing a total tally of the number of "unread" messages.  I cannot delete them from the web page, because I cannot see them! They are "invisible", as it were.  I darkly suspect that what is actually going on here is that the Messaging+ system is "filtering" OUT Verizon system messages and NOT permitting them to appear in the listing on the web page.  But, they are permitted to show up on my cell phone itself.  Oh...  and, by the way, they ALSO nicely show up on my Verizon messaging app that is installed on another device -- my iPad!!!  Does this shed some light upon this weirdness???

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bmc773
Enthusiast - Level 2

Very interesting, Walkie-Talkie.

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vzw_customer_support
Community Manager
Community Manager

@bcnichalson

 

It's important that your device and text messaging app is always displaying the correct number of unread messages on your device. I'm sorry if this hasn't been your experience with using the Message+ application on your device lately. I would love to help.

 

What model phone do you have? When did this problem start on your device? Are you using any other messaging applications on your device other than the Message+ application? Please let me know the answers to these questions so that I can further assist with finding a resolution for you.

 

AnthonyTa_VZW

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bmc773
Enthusiast - Level 2

Thank you  for the reply.

 

I have an Iphone 10 XR. The Verizon app on it correctly shows the number of pending messages. It is on the webpage version of Messages that I get an incorrect number. I am running Chrome's latest browswer on both a Mac and a Surface Pro.

 

On my phone, I also have Apple's Message program. I only use it to make sure I get certain messages that do not appear on the Veriz. Messages+ (like bank confirmations, etc.).

 

Sincerely,

Brent

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vzw_customer_support
Community Manager
Community Manager

Thanks for that information, bmc773. This may be not be related to related to the  app, and we are quite happy to hear you have no trouble with the messages working correctly on your Mobile device. This sounds more like a synchronization issue and we recommend you remove the app from your Mac and Surface Pro and reinstall to only one computer device, preferably the Surface Pro to test this out. 

 

 

 

TinaN_VZW


Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

 

 

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HockeyMom91
Newbie

I was having the same problem.  For me it turned out to be short code text messages from places like Petco, Verizon, and other stores I've signed up for, etc.  I found them by running the desktop version of Messages.  All of the short-code contacts showed unread messages.    None of these messages show up on the web app.  Once I 'read' them in the desktop app, the web version now shows 0 unread messages.

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