1 Solution
Like others, I have been unable to unlink my mobile verizon account from an old Fios account. I have had a new Fios account for over 3 years and still unable to link to my current accounts, every time I try i waste hours trying to get this resolved.
I tried again yesterday determined that this was the time it was finally going to be resolved, and after an hour with no resolve - I was told again that I needed to go to the Fios team.
Can anyone please let me know how I can get this resolved finally?
Solved! Go to Correct Answer
Hi lj46,
You will need to de-enroll your Wireless line and then register again with a new log-in account and password. Have a Verizon Mobile support agent delete your Mobile registration, re-register the Mobile account, and then go through One Verizon ID linkage again with the new Home credentials.
Hi lj46,
You will need to de-enroll your Wireless line and then register again with a new log-in account and password. Have a Verizon Mobile support agent delete your Mobile registration, re-register the Mobile account, and then go through One Verizon ID linkage again with the new Home credentials.
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