I use email to text using @VTEXT.com. I use it to send daily weather forecasts to forest firefighters. As of late, I send the email to text in the morning and my firefighters are getting the text hours later, in the evening. It does go through Gmail but Gmail says it's been sent. Any reason why it's become so difficult?
Good afternoon Lara608 I'm sorry you are having difficulties sending text using emails. Any other apps having issues? Are you a current Verizon Wireless customer? -Joe
So, is there a fix for this? Some configuration that can be updated? I need these texts to come through in real-time, which they did up until about 2 months ago.
No fix for us yet, we have not had any success as ours are still severely delayed or failing after 24 hours
angieculp, due to the inherent limitations of Internet email, Verizon provides no assurance regarding the timeliness or receipt of messages sent using this service.
-Natasha
Natasha:
Your response regarding "the inherent limitations of Internet email" feels like a cop-out response. I think most of us on this forum understand that there can be delays that are beyond Verizon's control and so we won't have any guarantee or " assurance regarding the timeliness or receipt of messages sent using this service."
However, I am just wanting the vtext e-mail messages to show up in a similar amount of time as it takes for e-mail messages to show up to other domains (like the speed e-mail shows up to Gmail, Yahoo, Outlook, etc.)
As an update, this week, the delays were acceptable (except for the two highlighted which were more than 10 minutes):
Time Delay (in minutes) for messages: 1,1,1,3,4,1,76,1,2,1,11,1,2
I welcome your thoughts and guidance on these delays and what can be done to improve the outliers. Why shouldn't 99.9% of all messages show up within 3 minutes, is that reasonable? If not, what should be the expectation? Can you publish this expected standard response time?
DCA
We are currently having a issue getting SMS messages to our police officers who are using Verizon. We are not having any issues getting messages to anyone on any other network. Currently the messages have been delayed over eight hours for those on the Verizon network. It is extremely important that we get these messages to our staff in a timely manner.
To all: The VText app was shut down a few months ago. If you're still using it, I'm surprised it has any functionality at all.
@Lara608 wrote:I use email to text using @VTEXT.com. I use it to send daily weather forecasts to forest firefighters. As of late, I send the email to text in the morning and my firefighters are getting the text hours later, in the evening. It does go through Gmail but Gmail says it's been sent. Any reason why it's become so difficult?
There are numerous other threads regarding email-to-text from Google Mail to Verizon Wireless numbers. The VZW gateways/servers seem to throttle the traffic when they see excessive traffic from Gmail. Apparently the 'excessive' traffic does not have to be coming from a specific source as users have confirmed they are not sending many emails (to text). Other email services (Yahoo, Comcast, etc) do NOT have this issue of being throttled. There has not been any further VZW tech support explanation/resolution on this issue.
I send messages with an outlook account, and I seem to have the same problem.
We're here to help with any concerns you may have, rrn1894. Please tell us more about what's going on with your vtext. When did this issue start? -Danielle
All my Verizon users have been experiencing text delays over the last week when sending SMS texts out of O365. Verizon keeps deferring the messages. server temporarily unavailable AUP#MXRT};{MSG=};{FQDN=vrz-sms.mx.a.cloudfilter.net}
Same
We understand how important it is for your services to work as they should. To clarify, are you having hte same issue with your emails being delayed?
*Ellisandra
@vzw_customer_support wrote:We understand how important it is for your services to work as they should. To clarify, are you having hte same issue with your emails being delayed?
*Ellisandra
Ellisandra, obviously you don't and don't understand the issue being reported.
Hello. Thanks for bringing this to our attention. We are here to help 24/7 over this platform, and we will be sending you a Private Note shortly. *Bryan
We've been experiencing the same problem for months now. It's to the point where my entire team at work is looking to drop Verizon and go to another provider.
My group at work does customer support. When a problem comes in, the alert is sent to our cellphones via Verizon SMS message. We've seen several hour delays before the message shows up on our phone! This is unacceptable. My employees with AT&T phones get the message within seconds. What is Verizon doing to resolve this delay?
This issue has gone on for far too long and we would never want to lose you. Let's turn this around. A private message is being sent to assist you further.
-Sean
I have the same issue - sending to 2 different mobile phones (Business and personal) from my Outlook mailbox, very slow to send - 20+ minutes
This is very strange to hear, ackerman48! Just to confirm, are you able to send/receive text messages normally on your device? This only happens when using VText?
-Marshall
Start a new topic or ask questions in the open forum.
