Where Can I Report The Fact That My Egift Card Is Missing?

[ps_pro79]

I purchsed an egift card through the Verizon messaging app. my account was charged.  the person receiving the card did not receive it. I even tried to resend it but it did not work.  nowe the gift card isn't even in the screen to resend. it's gone.

[vzw_customer_support]

We want to be sure you are able to provide that gift you purchased. Let's work together towards a resolution. When was the purchase made? What happened when you tried to resend the eGift (error messages)? Have you tried rebooting your phone by powering it completely off and then back on?

RashadM_VZW
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[#3 · Accepted solution]

HI THERE,

If this is still an issue, please email the following information

TO: Verizonmessages@verizonwireless.com

1. the From phone number

2. the TO phone number

3. the Merchant (store)

4. value of $ card

THANKS,

ALIEM

VZMESSAGES