I can send text messages to people but only other people that have verizon can recieve my messages. Why? I just updated my phone a few days ago and I didn't really notice it until after I got the update. Why??
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Everything is fine now with people getting my texts. I did a software
update and that's when I noticed that my texts weren't able to be read.
It's the regular texting app the comes with the phone.
On Nov 22, 2015 6:19 PM, "Verizon Wireless Customer Support" <
Hi Kim
We never want you to be missing messages. Let's dive deeper into this and find out what's going on. What device do you have? What zip code are you in? Any issues with calling or data?
JoeL_VZW
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No problems with call or data. I have Motorola maxx. And it's 01223
On Nov 6, 2015 8:43 PM, "Verizon Wireless Customer Support" <
Kim715, great information and thanks for getting back to us. We are not giving up until we get this issue resolved. Are you able to receive messages from these contacts? Do you get an error message when you send them a message?
GersonG_VZW
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I can get messages from them and I don't get an error message. I can send
anyone texts but only Verizon customers can actually receive my messages.
Other people with different services can get picture messages but that's it
On Nov 7, 2015 8:49 PM, "Verizon Wireless Customer Support" <
Hmm that is odd Kim715.
Let's get those messages flowing. I know how important it is to stay in touch. Do you use a third party messaging app? Pls delete all old messages then p[ower down the device and remove and reinsert the Sim card and then retest. Here's how: http://www.verizonwireless.com/support/knowledge-base-50723/
JoeL_VZW
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I don't use third party...this has been going on for two weeks and nothing
has fixed it...
On Nov 9, 2015 9:13 PM, "Verizon Wireless Customer Support" <
Seeing it, is believing it, Kim715. Your sim card tray is located on the right side of your device. Click the link below for the steps:
http://www.verizonwireless.com/support/knowledge-base-118290/
LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from conversation. Thanks in advance for your help with this!!
I did it and it didn't help. Also, I keep getting texts from random numbers
from all over the country saying"stop" or "don't text me again" or "stop
sending me these offers" and I haven't sent these people texts. I don't
even know these numbers. I look at my phone to see if I sent a random
number a text and its not there...I check on my Verizon to see what numbers
I sent texts to and their numbers aren't on it. So I think my phone is
sending people spam texts....how do I get this to stop?
On Nov 13, 2015 10:26 AM, "Verizon Wireless Customer Support" <
Kim715, we're not giving up. You have so much going on your device. We recommend that you back up your phone to Verizon Cloud and then hard reset it. A factory reset will remove any potential culprit on your device.
For more information regarding ourVerizonCloud, click the link below:
httwww/verizonwirelessless.wcmswcms/consumer/produverizonizon-clhtmlhtml
Click the link below for the steps on how to reset it:
http://www.verizonwireless.com/support/knowledge-base-54964/
LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I did that and nothing helped.
On Nov 16, 2015 5:02 PM, "Verizon Wireless Customer Support" <
Kim715, thanks for keeping us posted. Does that device have any physical or liquid damage?
LasinaH_VZW
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If my response answered your question, please click the�Correct Answer button�under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No it doesn't. Today I was able to text people who I haven't in a while.
On Nov 18, 2015 5:24 PM, "Verizon Wireless Customer Support" <
This sounds like good news, Kim. Was there any difference in your signal or any other changes you noticed when this started working?
CheriSSS_VZW
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Nope. Nothing different
On Nov 20, 2015 6:03 PM, "Verizon Wireless Customer Support" <
Thanks for filling us in, Kim715. I really appreciate you sticking with us on this trouble. Just to clarify from one of your last messages, you mentioned you’ve recently been able to text people that were not receiving your messages before. Are you still having difficulties with any particular contact or carrier receiving your text? Since you mentioned this happened when you updated your phone, did you mean that you updated to a different model phone or did a software update on your Maxx? When you send and receive text, are you selecting the Messaging, Message+, or a different icon for the text application?
JenniferH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Everything is fine now with people getting my texts. I did a software
update and that's when I noticed that my texts weren't able to be read.
It's the regular texting app the comes with the phone.
On Nov 22, 2015 6:19 PM, "Verizon Wireless Customer Support" <
Glad to hear everything is working like it should Kim715. Software updates are always meant to improve your phones functunality. Remember, we are only one post away if you need us http://vz.to/1SqpgdR .
JorgeO_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
But my phone is still sending spam I think
On Nov 24, 2015 6:41 PM, "Verizon Wireless Customer Support" <
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