When I click on "Send a message" now, I get a blank screen. This has been true for several weeks. I used to love texting from my laptop. What happened??
I use the messaging services from My Verizon as well ELIMAR21, so I know how important it is to take care of this situation. Let's gather some additional information to better assist you, have you cleared the cache/cookies from your browser? Is this happening with all the browsers that you use?
Alfredo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
OH! I just tried another browser (Chrome; I had been using Firefox, which
until recently worked fine) and the text messages loaded beautifully! Thank
you. I have no idea how to clear the cache and cookies etc., so I'm really
glad switching browsers worked. Thank you very much!
On Thu, Oct 25, 2018 at 8:22 PM vzw_customer_support <
How to clear the Firefox cache | Firefox Help
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
ELIMAR21, I am glad to know that Alfredo's suggestion worked for you. I see our community member Ann154 provided steps on how to clear cache for Firefox. Do you have any other questions or concerns we can assist with?
Tionna_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you for all your help!
Start a new topic or ask questions in the open forum.
