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not receiving texts on my verizon messages online

kruef95
Enthusiast - Level 1
‎06-20-2016 04:03 PM

My phone broke, so I am connected to my messages on the my verizon website.  I have sent texts successfully, but amnotreceiving them.  I have hit refresh numerous times....

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vzw_customer_support
Customer Service Rep
‎06-22-2016 04:21 PM

We're saddened to hear about your device and definitely know how devastating that can be. Do you know if you have insurance? In regards to receiving the messages, are you certain you have replies in your inbox?

KleoL_VZW
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ianoble
Newbie
‎06-29-2016 02:20 PM

Having the same problem. I see the texts come through on my phone but never show up on the web app. Logged out. Closed browser/re-opened. Nothing seems to bring the texts to the web app.

Phone: Galaxy S7

Browser: Chrome (PC)

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vzw_customer_support
Customer Service Rep
In response to ianoble
‎07-01-2016 02:28 PM

I'm sorry to hear this is happening ianoble.Let's look into this. I know I depend on seeing my messages and love this feature. When did this start? Are you able to see them on the My Verizon page when using a PC or laptop?


JoeL_ VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ianoble
Newbie
In response to vzw_customer_support
‎07-01-2016 02:30 PM

It was really bad on the My Verizon Message web app that one day. Today

it's been normal. So I'm really not sure what happened.

On Fri, Jul 1, 2016 at 2:29 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep
In response to ianoble
‎07-03-2016 02:42 PM

ianoble, that's great to hear that everything seems to be back to normal. Please keep us posted if anything changes. Thank you for being the best part of Verizon Wireless.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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lpatton515
Newbie
‎10-22-2016 08:38 AM

The messages on my phone are not showing up on my laptop or at verizonwireless.com text messages

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