text history in My Verizon not correct after upgrade

darz
Newbie

Recently upgraded to an iphone for my daughter.  Now the text history in My Verizon isn't correct.

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Rochellebentley77

I have noticed that with my new phone that I added to my account as well.

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Ann154
Community Leader
Community Leader

Is the user of the iphone using iMessage?  Those messages go through the data and not through the text message system.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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