Need to request blacklist removal for messages sent to vtext.com. Where is there a delist request page and/or is there postmaster@ address to contact?
The bounce message from vtext.com is :
552 5.2.0 123.45.678.90 blocked AUP#BL
Note the IP in that bounce message has been changed. I will provide actual IP/Block when I know how to request a delist. Thousands of verizon customers are not receiving email to text do to this blacklist event.
We would be happy to assist you with your concern. Please private message us for further assistance. *Mabell
done. Private message with details sent to vzw_customer_support
Going on 4 days and still blacklisted. Support case opened to a supposed “offline” team. I have followed up for status with no avail. I have requested responsible verizon aup mail offline team to contact me directly, again no go as the supposed “offline” team.
I can understand and appreciate the aup messaging policy, but there is a blackhole with regards to removal and or feedback to cause. Furthermore, aup blocks usually are temporary based on real time ip reputation and scoring algorithm. (ie, sending ip has performed immediate remediation which should auto remove, yet verizon mail servers continue with static aup block. Verizon support team should have a channel to the team responsible for aup blocking. 5-7 business day turnaround is a long TTR.
looking to have a direct or more knowledgeable conversation about this situation.
We also have ran into this issue, probably about the same time you did, no end in sight.
Bounce: 552 5.2.0 <ipAddress> blocked AUP#BL
Looking at their MX records, they're using a cloud based mail filter "Cloud Filter", which, is a CloudMark/ProofPoint solution. Historically ProofPoint has blocked many legitimate emails from my experience.
If Verizon seriously doesn't want people to use <phoneNumber>@vtext.com, they need to communicate this with their clientele.
I honestly think they blacklisted everyone, except maybe the Gmail and the Microsofts of the world. Through testing, they continue to allow both Microsoft and Gmail to use @VTEXT.com, but have not found any small companies running their own mail server to use it anymore.
This is completely unacceptable and has anti-trust written all over it IMHO.
Well, that's amazing customer service.
I did a PM to them as you did, was told it was business related, so had to go through their business unit.
Asked them to send the concern to their business unit, they cannot. Asked if I could have a transcript of the textual conversation twice, the second time, they disconnected the session.
You can contact our business department at 800-757-0699.
Hours of Operation
Mon-Fri 8:00AM - 8:00PM Local Time
Sat 8:00AM - 6:00PM ET
Sat 8:00AM - 6:00PM MT
Thank you for reaching out to us. I am here to help.
I appreciate you letting me know. Here is where you can reach out to the Business Team directly at the following link instead of calling in:
https://www.verizon.com/business/support/contact-us/
Let me know if this helps. *Emina
Continue to get the runaround, get transferred to different departments who do not know how to resolve this issue.
One representative said the vtext.com service has been discontinued. When presented with the fact that emails from outlook.com or gmail.com get delivered, they didn't have a response.
It seems Verizon is trying to only play with the big players of the world (Eg. Microsoft and Google) and will not provide any assistance for this issue.
It seems they purposefully make you go in circles hoping you'll give up.
I wonder if contacting your state's Attorney General would be of any use?
Hello, being ont top of your service is vital, especially if you are having issues. We are here to help. ~Gilbert
Please tell us more, what exactly is going on? When did the issue start? What recent changes have you made? ~Gilbert
Will DM you.
Still no end in sight.
Anyone have any luck getting Verizon to let you send to them unless you're a Microsoft or Google of the world?
Perfect! We will be standing by!
Perfect that you continue to block messages? Please elaborate.
Hello there, Bob. Thank you for reaching out to us. Please, do us the kindness of sending us Private Note, so we can help. Let us know what is * or is not* happening.
*Faith
I also need help getting my company's IP address removed from the vtext.com blocked list. I'm struggling to find credible information as to why email - SMS messages are getting blocked and have even procured a new dedicated IP address which is also being blocked.
We're sorry to hear that this is still ongoing for your business, kgibbsbrivo. Vtext.com is intended for consumer accounts, and while may not be related, business accounts do have access to enterprise messaging instead. We recommend reaching out to our business support team for assistance at 800-922-0204 from a phone on your company account.
-Joseph
I'm also getting blocked on a new IP address which is dedicated. I switched my SMTP IP from a shared IP with my provider and it should be all clear now from any neighboring customers actions. I'm unable to find information on removing my IP address from the block list for vtext.com.
I have iphone 15 pro and it’s black listed
email gateway sending to vtext.com being blacklisted by vtext.com mailserver
552 5.2.0 123.45.678.90 blocked AUP#BL
(actual IP address are different than above)
We do not believe to be sending offending email to text to vtext.com, yet we are going on 10 days of thousands of business critical email to texts being blocked by the vtext.com server black list.
1. What are the vtext.com AUP parameters that constitute the AUP#BL
2. How can this be escalated. A case was created on 2/15/2023 with no updates, feedback. Seems to just go into a black hole.
3. Is verizon now requiring a pay to play email to text via the Enterprise Messaging Application Gateway (EMAG)? Seems that any type of volume sender and/or non-registered enterprise customer may be subject to the AUP#BL. We are in the dark here with noone in first line verizion support knowing where or who to go to. There are a plethora of community posts on this blacklisting issue.
I would appreciate answers directly to this post. I have already been the the cycle of "please direct message us so we can help" That led nowhere. I am sure many usesr and administrators need to know how they can route their business critical email to text via vtext reliably so critical alerts are received. (mostly used for alerts, disaster alerts etc).
If its now pay to play with the Enterprise Messaging Application Gateway (EMAG) customers NEED TO know as they may not control their mail gateways and administrators need to know so they can find workarounds to ensure their critical alerting is reliable.
Start a new topic or ask questions in the open forum.
