web.vma.verizon.com not working

[hotmustard]

Verizon, check your cert for https://mqtt.vma.vzw.com/mqtt

It expires today (3/31/2022),.

*rolls eyes*

[Lu13]

OMG is that the reason???? My phone is fried so I've been trying to use verizon messages this morning to no avail

[vzw_customer_support]

We want to help and make sure you are able to use all your services. Please provide us more details regarding the issues that you are experiencing. 

~Gina

[cgmendla]

A multi billion dollar company in the messaging biz and they can't keep their certs straight. 

PATHETIC

@hotmustard  - Thanks for spotting that. You saved me a good bit of time and frustration today. 

[hotmustard]

My GV number comes in handy at times like these.  25 years in the business and I've never seen a Google cert expire in production.

[Lu13]

Man, verizon is ruining my life today. lol  I guess I should have realized my iphone was going to burn up and the verizon company may not have up to date certs or have a functioning text messanger for desktop texting.

I can't even download the app messanger for Outlook to use that for text because it requires... a code authentication sent to my phone, not email.

I'm really thinking about going to Mint mobile at this point. ^^

[vzw_customer_support]

Lu13, I rely on my phone for many tasks, so I know how important it is to have a fully functioning phone. Keeping you with Verizon is a priority. So far we have the phone "burn up," we may not have up to date "certs" and you are having trouble installing apps. Can you elaborate on the issues with the phone, so we can better assist? Are you receiving error messages? 

-David

[Lu13]

Hi David.

Please read the first message of this post from @hotmustard to see what we are talking about with certs. Our browsers are rejecting verizon messages on your website. Please see other posts people have left with similar issues. The text messager gives us three continuous dots and doesn't let us access our text messaging on desktop

Clearing cache won't work.

Different browers won't work.

Clearing specific history for verizon and all its permutations in the browser doesn't help.

Uninstalling malwarebytes doesn't help.

My phone not working is another matter. You won't be able to help me with that because it is a hardware issue. And a hardware issue requires me to go to the store or to the post office and I don't have a vehicle right now.  

I have already gone through account> more> text message, etc. and there is no menu on the upper left of the screen for me to press. 

[Lu13]

Hi David,

Trying to send a print screen of what I am seeing, and other people are seeing. Please see below. This is using Account - More - Text Messages

[vzw_customer_support]

Thank you for this visual. Does this continue to load indefinitely? When you say your iPhone burned up, please tell us, are you looking into getting into a replacement device? Do you have one that you would like us to activate in the meantime while we work on your iPhone and Messenger?

*Robert

[neverknowtillyoutry3]

I tried this it says it's unsafe. How are you all logging in?

[Lu13]

I'm logging in using my verizon credentials into myverizon. Then click on Account, More, Text and it should pull up the text messenger page. If your browser is saying its not safe, probably has something to do with the security cert that is expired, according to the original post from @hotmustard that we are speaking in.

[hotmustard]

Looks to be fixed now.  Cert is now valid to 6/29.

[vzw_customer_support]

That's great news to hear! Let's make sure all is well. We'll be right here if additional assistance is needed. Thanks for your time and patience too!

-Robert C.

[rdconrad78]

i reported this early this am. Rep had no idea.  No way to fix. this happens way too often.

[Lu13]

I just tried it again, and its working now. I'm using Edge. 

[vzw_customer_support]

Thanks for reaching out, rdconrad78. Help has arrived. Are you still currently having issues? Are you having issues with other browsers? Please keep me posted.

-Kevin