LTE Network Extender
russianbluemom
Enthusiast - Level 2

Purchased Verizon LTE Network Extender

My phone keeps dropping back to 1 maybe 2 bars. Extender keeps dropping and having to restart phone  and access Verizon #48 to connect. What is the purpose of the extender if it does not keep a connection or consistent amplification of  my signal to 4-5 bars?  Restarting my phone several times a day isn't what I expected. What is the issue here? Phone? Extender? or another extender? Doubt a Booster would work if I can't get a signal. The LTE Network Extender is not exactly an inexpensive purchase for it not to keep a signal. What is another solution for me to obtain cellular service to use my phone? (iPhone Mini 13)  All my neighbors have good coverage, but not me which I realize could be my house and /or something blocking the signal. My antenna is sitting on my window but doesn't seem to rectify my issue of keeping or amplifying a connection for which was suggested to correct or the ability to use my phone. Struggling to find a working iPhone  at my new home.

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16 Replies
BobC6
Newbie

I have a similar problem.  My network extender works for a few days, then quits connecting to my iPhone 13.  Replaced it twice and the same thing happens.  No error messages, everything looks fine, but it will not connect.  I know it is not the phone because I can connect to another network extender.  Multiple calls to Verizon tier 2 tech support have not fixed the problem.  Any suggestions?

 

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vzw_customer_support
Customer Service Rep

We're sorry to read about the issues with setting up your extender BobC6. We're here to help. When did you get this extender? ~Peter

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russianbluemom
Enthusiast - Level 2

Sorry for the long explanation but over and over and over do I explain what I have done to try to resolve my dropped calls. Moved to a new home which  must be in a dead zone. Unable to utilize iPhone 13 Mini due to dropped calls, calls failed. Maybe 2 bars but mostly one. I walked around my whole neighborhood and only 2 bars- a mile or so of open space. Still dropped a call. My phone seems to drop calls with 2 bars. While many say don't focus on "bars" read that while my phone struggles to get a signal, may be the cause of my excessive battery drain- another issue.. Yes, been to a Verizon store, many chats w Verizon and turned off and adjusted settings to help. Within Verizon I get conflicting suggestions. Another Verizon suggestion:  I ordered an LTE Network Extender, got 5 bars, did a reset which I thought helped but with 5 bars on a call and with the extender up and running- it dropped a call!.   Returning the extender. Keep hoping for a resolution.  Booster? MIMO antenna? Reviewed coverage maps, but towers nearby. Will say, AT&T and T-Mobile had better (slightly) coverage. Purchased a New SIM card. ALL my neighbors have had absolutely no issues , with Verizon, no dropped calls. We are all in new homes, same builder, no trees, small town,  etc  Baffled that I alone in my neighborhood have this issue. As a note: I  had to move  my fiber optic router location within my home to enhance internet connection but that worked and also purchased my own but  better router.. Back of home definitely lacks coverage. Baffled, getting more confused, but  still struggling and determined to find  a solution. 

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jav6
Champion - Level 3

@russianbluemom wrote:

.   .   .

Another Verizon suggestion:  I ordered an LTE Network Extender, got 5 bars, did a reset which I thought helped but with 5 bars on a call and with the extender up and running- it dropped a call!.   Returning the extender. Keep hoping for a resolution.  Booster? MIMO antenna? Reviewed coverage maps, but towers nearby. Will say, AT&T and T-Mobile had better (slightly) coverage. Purchased a New SIM card. ALL my neighbors have had absolutely no issues , with Verizon, no dropped calls. We are all in new homes, same builder, no trees, small town,  etc  Baffled that I alone in my neighborhood have this issue. As a note: I  had to move  my fiber optic router location within my home to enhance internet connection but that worked and also purchased my own but  better router.. Back of home definitely lacks coverage. Baffled, getting more confused, but  still struggling and determined to find  a solution. 


If your internet connection the 4G LTE Network Extender was using is fiber optics, that might have contributed to or confused your issue.  The Network Extender needs a broadband internet connection and may not be compatible with a fiber optic internet connection.

...Just another VZW customer...trying to offer some assistance...
Ijazabbasi
Newbie
 
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vzw_customer_support
Customer Service Rep

Hi, jav6. Thanks for reaching out with your recent experience. Please send us a Private Note, so we can gather some additonal details.

*Alexis

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jav6
Champion - Level 3

@vzw_customer_support wrote:

Hi, jav6. Thanks for reaching out with your recent experience. Please send us a Private Note, so we can gather some additonal details.

*Alexis


AGAIN, I am NOT the customer with an issue!!!

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

Hello! As someone who uses their phone everyday, especially to keep in touch with family and friends, I know how important calls working properly is. Please send us a Private Note, so we can check out your area right away! *Kris

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russianbluemom
Enthusiast - Level 2

Sorry, already been  through many chats and calls with Verizon already. Yes, someone checked my area.... Get transferred around a lot, many technical support areas, even  sold an Extender that didn't help, just travelled 25 miles to a UPS store to return it,  and at this point, reaching out to the Verizon community or will seek other resources outside of Verizon. Thanks anyway .

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vzw_customer_support
Customer Service Rep

I understand. Please know we are here if you would like assistance with us as well. If so, send a Private Message. *Michelle

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vzw_customer_support
Customer Service Rep

Hey there! We hear you and help is here! I know how important it is to be able to keep in touch with friends and family! Please send us a Private Note, so we can look into this for you and get this resolved! *Kris

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Ijazabbasi
Newbie
 
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jav6
Champion - Level 3

@russianbluemom wrote:

Purchased Verizon LTE Network Extender

My phone keeps dropping back to 1 maybe 2 bars. Extender keeps dropping and having to restart phone  and access Verizon #48 to connect. What is the purpose of the extender if it does not keep a connection or consistent amplification of  my signal to 4-5 bars?  Restarting my phone several times a day isn't what I expected. What is the issue here? Phone? Extender? or another extender? Doubt a Booster would work if I can't get a signal. The LTE Network Extender is not exactly an inexpensive purchase for it not to keep a signal. What is another solution for me to obtain cellular service to use my phone? (iPhone Mini 13)  All my neighbors have good coverage, but not me which I realize could be my house and /or something blocking the signal. My antenna is sitting on my window but doesn't seem to rectify my issue of keeping or amplifying a connection for which was suggested to correct or the ability to use my phone. Struggling to find a working iPhone  at my new home.


Does the phone support WiFi calling and is it on or off?  You may try toggling it.

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

Hello there, jav6. We definitely understand your frustration with your signal and your extender. We have sent a Private Note to assist you further. Thank you.

*Valeria

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jav6
Champion - Level 3

@vzw_customer_support wrote:

Hello there, jav6. We definitely understand your frustration with your signal and your extender. We have sent a Private Note to assist you further. Thank you.

*Valeria


My only frustration is with you responding to me.  I am not the poster with the issue.

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

Hello there. Thank you for reaching out to us. We definitely want to troubleshoot with you to see if we can get you a clearer signal. We know that environment and building structure can impact your ability to receive a signal. Please, send us a Private Note. 

*Faith

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