Neighbor says extender wrecked their signal
bags789
Enthusiast - Level 1

We have had great improvement with our Verizon extender in our house. I am having a neighbor say their phone calls are dropping since we’ve installed it. Has anyone else had these issues? 

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3 Replies
vzw_customer_support
Customer Service Rep

Good afternoon, your feedback is highly appreciated, this is never the experience we want to provide, we are in constant evolution to make the service better! You can tell your neighbor to contact us for further assistance via PM.

>Daniela

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bags789
Enthusiast - Level 1

They told me they did and that Verizon confirmed it was our extender. 

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jav6
Champion - Level 3

@bags789 wrote:

We have had great improvement with our Verizon extender in our house. I am having a neighbor say their phone calls are dropping since we’ve installed it. Has anyone else had these issues? 


Yes, others have reported this issue on the Forum.  There is a signal transmit power level setting in the extender's admin page that you can adjust down.  Maybe you can find a setting where it will maintain a strong signal in your house, but not be strong enough to cause issues with your neighbor.

4G Net Extender transmit level.jpg

...Just another VZW customer...trying to offer some assistance...
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