Network extender lost provisioning

SOSkar
Newbie

1st gen LTE extender lost provisioning. was working for years. IPSec "not reachable". have a second gen in another location working fine. 

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jav6
Champion - Level 3

@SOSkar wrote:

1st gen LTE extender lost provisioning. was working for years. IPSec "not reachable". have a second gen in another location working fine. 


Word is that the older 4G LTE Network Extenders are being phased out.  Could be yours was affected by this phase out.  You might need to upgrade to the newer version and may be able to get a replacement at no cost.

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

SOSkar, sorry you're having some trouble with the Network Extender. I'm sending you a Private Note so we can work on this further together. 

-John

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jav6
Champion - Level 3

@SOSkar wrote:

1st gen LTE extender lost provisioning. was working for years. IPSec "not reachable". have a second gen in another location working fine. 


See this thread on 1st Gen 4G LTE Network Extenders:

Community Forums - Samsung 4G LTE Network Extender IPSec - Verizon Community

...Just another VZW customer...trying to offer some assistance...
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