Samsung 4G LTE Network Extender IPSec
Andritz
Enthusiast - Level 2

My Samsung Verizon 4G LTE Network Extender quit working this morning. 

DNS & Location Assistance are Reachable but IPSec is Not Reachable. 

I did a power cycle and system reset but no success.  Unit shows it stuck on step 9 of 14. (Device not activated).  

Internet works fine with no recent updates or changes. Firewall software doesn't list any issues either.

Current Operational Status :  Authentication failure to Initial Network. Device is not provisioned. Please contact Verizon Wireless Customer Care for further assistance

Operational Status: Not In-service

 

0 Likes
45 Replies
vzw_customer_support
Customer Service Rep

Hello, Andritz, I'm sorry to hear you're running into an issue with your Network Extender. Were there any changes just before you started experiencing this issue? Have you been able to reset your Network Extender?

-Lauren

0 Likes
Andritz
Enthusiast - Level 2

No changes to my internet or extender.  Neither power cycle or reset button gets me past step 9.

0 Likes
vzw_customer_support
Customer Service Rep

We're still here and want to help you as much as possible. Can you check the back of the extender and provide us with the device model?

~Jesse

0 Likes
Andritz
Enthusiast - Level 2

SLS-BU103

0 Likes
COBET
Newbie

I think they are secretly discontinuing service on the SLS-BU103 models. I have two of them at two separate locations & ISP's (shop / home) that (suddenly) went from working fine one day to "Device not activated-Call Verizon Support"

I spent 3 hours on the phone with tech support, factory resetting the extenders to no avail (and also re-adding them to the account) I did some more digging after we concluded that we (me & the CSR) should wait & see what happens, and I discovered on the verizon reddit some people have received texts from Verizon that the service on these (SLS-BU103) models is being discontinued within the next 90 days. I don't think there is any formal announcement yet, but this seems likely to be the case.

I also have a newer Samsung "network extender 2" that is still working fine yet, so I think this issue is contained just to the 1st gen network extenders. 

Disappointing...

0 Likes
Andritz
Enthusiast - Level 2

SLS-BU103

0 Likes
vzw_customer_support
Customer Service Rep

Andritz We are discontinuing these extenders. Were you offered a new replacement when you called?  ~Peter

0 Likes
lllllleland
Newbie

Hi Peter, I have the same issue. What is the process to receive a replacement? 

0 Likes
vzw_customer_support
Customer Service Rep

We want to take a look at the situation with your extender. We will be sending you a private note. ~Peter

0 Likes

I have same issue [Personal information removed per the Verizon Terms of Service] 

 

Last night hung at 11d  today hung at 11a  

on phone with support  for over an hour.. finally said shipping new one but communication was very difficult.

Could you please confirm new unit being sent re that ticket number.. thanks

 

0 Likes
vzw_customer_support
Customer Service Rep

We'll be glad to clarify all your concerns regarding your order. We sent a Private Note to assist you.~Geo

0 Likes
jandersoj
Newbie

Hey All,

I've been having the same issues as the original poster - startup is locked on step 9 and IPSec is 'Not Reachable'. If this extender is being discontinued, how do I resolve my issues?

This extender has worked well for me for years, and I'd love to stick with Verizon, but I don't feel like spending hours on the phone, and I just feel stuck.

 

Thanks in advance!

0 Likes
vzw_customer_support
Customer Service Rep

jandersoj, we are concerned to read that you are experiencing the same issues with your Network Extender. We will be sending a Private Message to gather some additional details.

-Andi

0 Likes
jav6
Champion - Level 3

@vzw_customer_support wrote:

jandersoj, we are concerned to read that you are experiencing the same issues with your Network Extender. We will be sending a Private Message to gather some additional details.

-Andi


Didn't support for the Samsung 4G LTE Network Extender stop and be replaced by the Askey 4G LTE Network Extender???

...Just another VZW customer...trying to offer some assistance...
0 Likes
LowcountryBuckeye
Enthusiast - Level 2

Interesting to find this post. I, too, have been having issues with my Extender and it’s the same model as the one described in this chain. Did tech support with VZ about a month ago and as others stated, they just wanted me to reset the Extender and try again. I still have issues with it saying “IPSec down” and DNS not reachable at various times throughout the day and night. If this Extender (SLS-BU1)  is being discontinued, how do I get on the list for a replacement? I’ve had several people tell me they’ve called me in the past couple weeks and it does ring on their end, yet, it won’t ring in my end. I’ll just randomly get voicemails at times.

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for reaching out, LowcountryBuckeye, as previously mentioned that model is being discontinued. Is your device a purchase or a leaner? 

-Melissa

0 Likes
gopherdoctor
Enthusiast - Level 1

Hi, I have a network extender 2 (purchased via Verizon). I’ve been having an issue for about a month of it not working and gettting stuck on step 11d.

Can Verizon reach out to me too? I bet I need a new unit too based on these posts.

i called support a couple weeks ago and they couldn’t figure out the issue but told me to buy the newest unit…. But didn’t offer a replacement 

 

thank you

0 Likes
gopherdoctor
Enthusiast - Level 1

Hi, I have a network extender 2 (purchased via Verizon). I’ve been having an issue for about a month of it not working and gettting stuck on step 11d.

Can Verizon reach out to me too? I bet I need a new unit too based on these posts.

i called support a couple weeks ago and they couldn’t figure out the issue but told me to buy the newest unit…. But didn’t offer a replacement 

 

thank you

0 Likes
vzw_customer_support
Customer Service Rep

Thank you gopherdoctor for reaching out here. We can provide you with the troubleshooting and support for the Network Extender. Please share details on the Home Internet it is connected to. When you call #48, what message do you hear?

 

Samsung 4G LTE Network Extender 2 - Support Overview: https://www.verizon.com/support/4g-lte-network-extender-2/#popular 

 

-Deb

0 Likes
gopherdoctor
Enthusiast - Level 1

I have fiber internet via BrightSpeed. It is 1 gig up and down. I have confirmed it is working well, no loss.

My extender is the Samsung 4G LTE Network Extender 2  (SLS-BU108) made in Feb, 2018

Calling #48 states I am NOT under extender coverage. The extender (and I have tried many times) gets stuck on step 11b of 14 and displays "setting up Device Please Wait..." and it shows connection to 11 gps satellites.

If I am interpreting this thread correctly, it seems verizon may have stopped supporting the device? (which would explain why it suddently isn't working).

I'd say call me, but my service is quite poor without the extender. Also, I have tried "wi-fi calling" after calling verizon support a couple weeks ago, but it is not very good either. The extender used to work well though.

Thank you,

0 Likes