Samsung 4G LTE Network Extender IPSec

[Andritz]

My Samsung Verizon 4G LTE Network Extender quit working this morning. 

DNS & Location Assistance are Reachable but IPSec is Not Reachable. 

I did a power cycle and system reset but no success.  Unit shows it stuck on step 9 of 14. (Device not activated).  

Internet works fine with no recent updates or changes. Firewall software doesn't list any issues either.

Current Operational Status :  Authentication failure to Initial Network. Device is not provisioned. Please contact Verizon Wireless Customer Care for further assistance

Operational Status: Not In-service

[vzw_customer_support]

We appreciate the details. If the extender is having issues, we recommend going through our troubleshooting steps on our support page. You can find more details here: http://spr.ly/6602jn2xs If you continue to have issues, let us know. ~Freddy

[LowcountryBuckeye]

That’s not the same extender I have. Not to mention, I’ve done chat twice with Verizon and have troubleshooted for several hours. I finally decided to take the Extender to a friends house about 15 minutes away. While we do have the same ISP, it’s a different router/network. I’m having the same issue after doing another factory reset…..the Extender boots up, says it’s In Service and then 5 minutes later gives the same issue: “The 4G LTE Network Extender cannot communicate with backend servers.”

This is either on Verizon’s side or this Extender is bad and I’m getting sick of troubleshooting for hours at a time and days on end. What will it take to get a replacement sent to me?

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this dilemma. We know all these technical processes can be frustrating. Our goal is to aid you in the best way possible.

Feel free to use our Troubleshooting Assisting Tool as an additional resource: https://www.verizon.com/support/devices/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

We appreciate the additional details gopherdoctor, and we'll be glad to further look into this. To better assist you, we will be sending you a private message to properly troubleshoot your extender.

~Freddy

[DisregardThis]

Greetings.  I am having the same issue with extender model SLS-BU103 getting stuck on step #9 with the  IPSec is Not Reachable error.  Not sure if this is due to the device being discontinued or not.  Would appreciate some assistance in getting a working unit.  Thank you!

[vzw_customer_support]

Let's get your extender up and running! From the following link you can find our troubleshooting steps for any issues with the extender: http://spr.ly/6603iQfEP If you have any other issues, let us know.

~Freddy