VZW LTE Extender Stuck at HeMS server
KF7KBN1961
Enthusiast - Level 1

What's going on? This network extender has been trying to connect to the HeMS server...whatever that is...for over an hour

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Re: VZW LTE Extender Stuck at HeMS server
jav6
Champion - Level 3

@KF7KBN1961 wrote:

What's going on? This network extender has been trying to connect to the HeMS server...whatever that is...for over an hour


Has this ever worked or is this a new device you're using?  What is your internet connection type, as FIOS and Satellite won't work with the extender?  Have you called 800-922-0204 and requested technical support ensure your extender's MAC ID is properly associated/activated with your account in all databases?

...Just another VZW customer...trying to offer some assistance...
Re: VZW LTE Extender Stuck at HeMS server
TelecomTech_Extender
Contributor - Level 2

Register the device under your Verizon Account.

Re: VZW LTE Extender Stuck at HeMS server
vzw_customer_support
Customer Service Rep

Hello. Can you send us a screenshot? -Joel

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Re: VZW LTE Extender Stuck at HeMS server
PATRICK-gvl
Newbie

DID VzB get the extender working?

waiting online with VzB to get support

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Re: VZW LTE Extender Stuck at HeMS server
vzw_customer_support
Customer Service Rep

You're waiting is never ideal. Let us know if we can be of assistance here, PATRICK-gvl.

 

-David

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Re: VZW LTE Extender Stuck at HeMS server
Winerover
Enthusiast - Level 1

Try extending the GPS antenna to a better place and rebooot

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Re: VZW LTE Extender Stuck at HeMS server
jav6
Champion - Level 3

Haven't heard from the OP @KF7KBN1961  since original post in December, 2022.

...Just another VZW customer...trying to offer some assistance...
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