Yes you can, but there are steps you must first take before being allowed to do so.
1 Hover your cursor over the userid of the person you would like to message. Click the "Follow" button on the dialogue which pops up. That user will receive a "Follow" request and must accept that request before you would be able to send/receive private messages. When you next hover your cursor over that userid the popup dialogue will display "Awaiting approval" until that user accepts your request. Not all users will accept "Follow" requests from other users.
2 That user must ALSO send you a "Follow" request in the same manner which you must accept.
3 Once both of you have accepted the "Follow" request from the other, you will be able to send private messages to each other.
Great question, nicholas_g. Of course you can private message other users. Here is how: https://community.verizonwireless.com/docs/DOC-1613
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While some users might accept follow request to allow private Direct Messages between two users, at the same token they might not want to become the personal troubleshooting "go-to person" for that other user. So please be considerate about who and why you want to communicate privately with that person.
The community forum in its public format can be a great troubleshooting tool since you can potentially pool the knowledge of all the active members of the community. You lose that resource with a private message.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
True. A user can accept a request and add more 1 on 1 info if they are rather knowlegeable and refuse if they so choose as well. Even after accepting they can choose to unfollow a person and no longer be contacted. In reality...to follow another user you can just search for their name to find their posts even if you cannot directly contact them.