I have noticed over the years (1 1/2) many people come and complain first without first looking for a solution. Then we who would like to help, must say stop give us information and perhaps you can find help here. I see a valid time to complain when no solutions are being found. But let's not give people a place to start out with a complaint. These forums are better suited for starting out with a question and issue, then looking for a solution.
Thank you all for the lively discussion on this topic. It would be best to have people start out with a question and some info so others can help find a solution. We are hoping to put some topics/blog posts together to help people who first come to these forums learn to use them more easily, and we could possibly give some examples of what makes a good forum post. It is likely that whatever board format we set up, people who want to complain will do so.
Interesting discussion here. If I may weigh in with my 2 cents....
If there was a "complaint forum", I probably would not spend much time there. I came here, originally, for help with my new cell phone, and stayed because after searching for my answers, I found I could answer more questions than I needed to ask. Working at home, on my computer, I have time to keep up throughout the day (most days, not all!) with discussions, and I enjoy the interaction and being able to solve problems.
I don't enjoy reading complaints, or threats, or rants from those who don't want help, but just want to vent. And those folks love to vent in many places, as we all know. Posts get repeated multiple times thinking it will get more attention that way, and I don't think having a specific place for venting will prevent the same posts from showing up on other boards as well. In fact, it may encourage complaining and venting....and that would serve no purpose, IMO.
In short, I think those of us that do spend time here helping and answering questions would avoid the complaint board, it would add to board clutter, folks are going to complain and vent regardless, so why encourage it? Emphasize that this is peer-to peer support and help, NOT a complaint forum. The mods have enough to do handling the board without ASKING for complaints!!!
I think I may have written more than 2 cents....oh, well. Have a wonderful evening!!
I just wanted to clarify my comments above. I am not advocating for or against a complaints board, and we would not want to do anything to encourage complaints which are for the sake of complaining. We do want to encourage real questions with enough information in them to allow the smart people on this forum to give some real answers. I was just pointing out that, whether or not we were to create a complaints board, those who want to complain will find a place to do so.
Thanks for weighing in, SuzyQ!
A dedicated site would be great but only if Verizon staff charged with providing solutions actually read it. It helps to vent and feel like you're being heard on issues positive and negative but let's face it. If things are working the way they're supposed to, you are likely neutral about it unless someone asks you your opinion. Afterall, you're PAYING for the service to work right and for you to be charged an amount that you feel is what you signed up for. It's when you feel taken advantage of with no opportunity for recourse that you are more adimant about searching for an outlet, a reliable, trusted source that can get you to that neutral space that you thought you were paying for. In my circumstance, i've been overcharged for services that I don't have every single month. I only have one tv and one dvr box yet for four months, one after another I call and complain, they credit me and then the charge shows up again even after I've been promised it has been fixed. Certainly I can go back to Comcast but they threaten me with an outrageous contract fee which implies I'VE done something wrong. Where's the recourse here? People who are on this site that are 'happy' with Verizon are either getting paid to post or have way too much time on their hands. If you reall are avid supporters, help ME understand what you would do in this circumstance?
I agree, and disagree at the same time.
1. This would put a lot more work from moderators than needed.
2. People complaining wouldn't care less, and post where they please even if it was on top of the forums.
I agree with the "spirit" of it, but in the end it's too much effort for nothing.