I have been a verizon customer for going on 10 yrs I am also hearing impaired. Now i can imagine with the technoligy these days the amount of deaf and and hearing impaired people who use texting for there primary source of communicating, I dont know uderstand why a company the size of verizon doesnt have service such as chat capablilities for customer support on there website for the millions of people who can not understand or hear on the phone and use texting for source of communicating. Can you Imagine being on the phone with customere support trying to hear or understand what the person is saying, and explaining to the rep your disability and the rep keeps talking and talkin? its very frustrating! So please verizon get with the program and provide services for all your customers deaf and hearing impaired people will be very gratefull for a chat options for support on your website!
Ok i just searched the site for help to click on i cant find any only contact us and customer support if this chat options is there why is it so hard to find? shouldnt it be upfront frankly i dont think its there i have had someone else ask support on the phone and the answer is always that option is not available
Hi there! I completely agree with your suggestions and Verizon Wireless is always in development of creating more customer service outlets for our hearing impaired customers.
We do offer email support on the Contact Us link, as well as Chat support. Our chat team will be available in the same link, but only when a live representative is available to speak with you immediately. Their hours are from 9AM-7PM (Monday-Friday).
Our Customer Service call centers are also happy to field calls from TTY services. Also, we have support on Twitter and of course, right here on our community forum!
Thank you for your feedback!